# Home Instead

*Operated by Tavistock and Tamar Valley Home Care Limited.*

Home Instead is a CQC-regulated home-care agency in Tavistock.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 05/02/2020

## Practical info

- Postcode: PL19 0BZ
- Registered manager: Russell, Hayley
- Local authority: Devon
- Region: South West
- City: Tavistock
- Last CQC check: 05/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-02-05
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-02-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-02-05

### effective

- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2020-02-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2020-02-05
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-02-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-02-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-02-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-02-05

### Other

- Finding
  - Evidence: Proactive multi-agency working with police, occupational therapists, dieticians, cardiac nurses and GPs to achieve good outcomes
  - Published: 2020-02-05
- Finding
  - Evidence: Values-based recruitment and strong staff wellbeing support including free confidential counselling and living wage accreditation
  - Published: 2020-02-05
- Finding
  - Evidence: Strong governance and continuous learning culture with 100% client satisfaction and 100% staff pride scores in surveys
  - Published: 2020-02-05
- Finding
  - Evidence: Highly responsive end-of-life care personalised to individual wishes, delivered in close partnership with hospice and district nursing teams
  - Published: 2020-02-05
- Finding
  - Evidence: Outstanding community engagement: founder of 'music mends minds', trustee of Dementia Alliance Group, 'Be a Santa to a Senior' project, and 'cycling without age' charity
  - Published: 2020-02-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-02-05
- Finding
  - Meeting people's communication needs
  - Published: 2020-02-05
- Finding
  - End of life care and support
  - Published: 2020-02-05
- Finding
  - Supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2020-02-05
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2020-02-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-02-05
- Finding
  - Preventing and controlling infection
  - Published: 2020-02-05
- Finding
  - Using medicines safely
  - Published: 2020-02-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-02-05
- Finding
  - Staffing and recruitment
  - Published: 2020-02-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-02-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-02-05
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2020-02-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-02-05
- Finding
  - Managers and staff being clear about their roles and understanding quality, performance, risks and regulatory requirements
  - Published: 2020-02-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-02-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5868324822

HomeCare Compass is an independent guide and is not affiliated with the CQC.