# Southways Group Ltd

*Operated by Southways Group Limited.*

Southways Group Ltd is a CQC-regulated home-care agency in Benfleet.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/06/2021

## Practical info

- Postcode: SS7 1QQ
- Registered manager: Mayo, Edwin
- Local authority: Essex
- Region: East
- City: Benfleet
- Last CQC check: 17/Jun/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The service worked in partnership with GPs and community health professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager was receptive to inspection feedback and had made several positive improvements since taking on the role.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives spoke positively about the registered manager, describing them as 'firm but fair' and 'remarkably good'.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received training relevant to mental health needs, including additional specialist training on supporting people with addiction.
  - Published: 2021-10-30
- Finding
  - Evidence: People's healthcare needs were monitored with access to GPs and specialist services such as dentists and opticians.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to access the community, attend courses, and participate in activities promoting independence and mental wellbeing.
  - Published: 2021-10-30
- Finding
  - Evidence: Staffing levels were consistent with several long-serving staff, and rotas organised to provide people with a consistent team.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2021-10-30
- Finding
  - Continuous learning and improving care; engaging and involving people using the service
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5858697537

HomeCare Compass is an independent guide and is not affiliated with the CQC.