# Active Friendly Support Ltd

Active Friendly Support Ltd is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/06/2023

## Practical info

- Postcode: S6 3TP
- Registered manager: Munasser, Donna
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 15/Jun/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-15
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-06-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-15

### Other

- Finding
  - Evidence: Open and transparent leadership culture with staff feeling confident to raise concerns
  - Published: 2023-06-15
- Finding
  - Evidence: Staff received specialist training including epilepsy, diabetes, autism and learning disability; STOMP principles implemented
  - Published: 2023-06-15
- Finding
  - Evidence: Effective partnership working with health and social care professionals, praised as 'outstanding, caring, client led service'
  - Published: 2023-06-15
- Finding
  - Evidence: Staff knowledgeable about safeguarding and individual needs, wishes and goals of people supported
  - Published: 2023-06-15
- Finding
  - Evidence: Safe recruitment processes including DBS checks; previous breach of Regulation 19 fully remediated
  - Published: 2023-06-15
- Finding
  - Evidence: Strong person-centred culture with people involved in planning their own support and decisions
  - Published: 2023-06-15
- **record_keeping** _(minor)_
  - Evidence: Further work around information management in some areas was required to ensure effective management oversight.
  - Published: 2023-06-15
- **governance** _(moderate)_
  - Evidence: the registered manager was unaware of the updates required for incidents where an open safeguarding is in place. The registered manager agreed to provide future notifications for these incidents.
  - Published: 2023-06-15
- **incident_learning** _(minor)_
  - Evidence: although incidents were recorded, there was low recording of accidents and near misses. The provider agreed to send a reminder to staff to ensure all accidents and near misses were always documented.
  - Published: 2023-06-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-15
- Finding
  - Using medicines safely
  - Published: 2023-06-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-15
- Finding
  - Staffing and recruitment
  - Published: 2023-06-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-15
- Finding
  - Managers and staff being clear about roles, quality performance, risks and regulatory requirements
  - Published: 2023-06-15
- Finding
  - Duty of candour; continuous learning and improving care
  - Published: 2023-06-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5858642109

HomeCare Compass is an independent guide and is not affiliated with the CQC.