# Fountain Based Ltd

*Operated by Fountain Based Limited.*

Fountain Based Ltd is a CQC-regulated home-care agency in Dagenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 01/09/2022

## Practical info

- Postcode: RM8 3RU
- Registered manager: Ojiemen, Eugene
- Local authority: Barking and Dagenham
- Region: London
- City: Dagenham
- Last CQC check: 01/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-01

### Other

- Finding
  - Evidence: The service worked in partnership with other agencies including the local authority and healthcare providers.
  - Published: 2022-09-01
- Finding
  - Evidence: The service met and recorded people's communication needs.
  - Published: 2022-09-01
- Finding
  - Evidence: Staff received supervision from the provider every three months.
  - Published: 2022-09-01
- Finding
  - Evidence: People's nutrition and hydration needs were met.
  - Published: 2022-09-01
- Finding
  - Evidence: People consented to their own care and staff understood the law in this regard (MCA).
  - Published: 2022-09-01
- Finding
  - Evidence: People and relatives told us staff treated people well; people's privacy and dignity were respected and their independence promoted.
  - Published: 2022-09-01
- Finding
  - Evidence: Staff were trained to safeguard adults from abuse and there had been no incidents or accidents at the service.
  - Published: 2022-09-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-01
- Finding
  - End of life care and support
  - Published: 2022-09-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-01
- Finding
  - Using medicines safely
  - Published: 2022-09-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-01
- Finding
  - Staffing and recruitment
  - Published: 2022-09-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-01
- Finding
  - Duty of candour
  - Published: 2022-09-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-01
- Finding
  - Promoting a positive culture; Continuous learning and improving care
  - Published: 2022-09-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5846846706

HomeCare Compass is an independent guide and is not affiliated with the CQC.