# Bluebird Care Gosport

*Operated by Kartho Enterprise LTD.*

Bluebird Care Gosport is a CQC-regulated home-care agency in Lee-on-the-solent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 26/09/2019

## Practical info

- Postcode: PO13 9FU
- Registered manager: Thomas, Katherine
- Local authority: Hampshire
- Region: South East
- City: Lee-on-the-solent
- Last CQC check: 26/Sep/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-04

### Other

- Finding
  - Evidence: Medicines management robust with MAR records correctly completed, live-time alerts for missed administration, and regular competency assessments.
  - Published: 2023-10-04
- Finding
  - Evidence: Excellent staff wellbeing support including a Mental Health Champion, open-door policy, recognition awards, and flexible working arrangements.
  - Published: 2023-10-04
- Finding
  - Evidence: Proactive community engagement including 'Mindful Mondays', coffee mornings, Dementia Friends initiative, and campaigns tackling loneliness and social isolation.
  - Published: 2023-10-04
- Finding
  - Evidence: Strong learning culture with bespoke training, coaching sessions, staff-led workshops using a training mannequin, and nationally recognised qualifications supported.
  - Published: 2023-10-04
- Finding
  - Evidence: Robust governance with monthly audits of daily records, software-assisted terminology analysis of care notes, and effective incident trend analysis.
  - Published: 2023-10-04
- Finding
  - Evidence: Comprehensive computerised care plans with real-time monitoring, consent recorded at every visit, and remote access for relatives and healthcare professionals.
  - Published: 2023-10-04
- Finding
  - Evidence: Outstanding continuity of care with weekly continuity audits ensuring consistent carer allocation and adherence to rotas.
  - Published: 2023-10-04
- Finding
  - Evidence: Exceptional person-centred care with staff going above and beyond, including supporting people with pets, knitting groups, and community connections to combat social isolation.
  - Published: 2023-10-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-04
- Finding
  - Planning personalised care to ensure people have choice and control; supporting people to avoid social isolation
  - Published: 2023-10-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-04
- Finding
  - Using medicines safely
  - Published: 2023-10-04
- Finding
  - Staffing and recruitment
  - Published: 2023-10-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-04

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-10-04
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-10-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5828145147

HomeCare Compass is an independent guide and is not affiliated with the CQC.