# Advantage Healthcare - South Coast

*Operated by Advantage Healthcare Limited.*

Advantage Healthcare - South Coast is a CQC-regulated home-care agency in Hove.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/04/2023

## Practical info

- Postcode: BN3 7GS
- Registered manager: Jupp, Joanna
- Local authority: Brighton and Hove
- Region: South East
- City: Hove
- Last CQC check: 12/Apr/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2023-04-12

### Other

- Finding
  - Evidence: New online care record system being introduced to improve managerial audit and oversight.
  - Published: 2023-04-12
- Finding
  - Evidence: Medicine competency assessments were carried out before staff undertook medicine administration.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff communicated proactively with health and social care professionals, who reported timely escalation of concerns.
  - Published: 2023-04-12
- Finding
  - Evidence: Incident and accident recording systems were in place with lessons-learned reviews.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff worked closely with specialist health teams and professionals for complex health needs.
  - Published: 2023-04-12
- Finding
  - Evidence: People's nutritional needs were managed effectively with preferences and SALT referrals recorded.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff received specific training for equipment and health needs of the people they supported.
  - Published: 2023-04-12
- Finding
  - Evidence: Safeguarding policies and training were in place; relatives had confidence in staff and managers to respond to concerns.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff were safely recruited with appropriate DBS checks and suitability assessments in place.
  - Published: 2023-04-12
- **care_planning** _(moderate)_
  - Evidence: Some risk assessments were focused on organisational or generic risks, rather than those experienced by the individual person. Risk management plans therefore sometimes lacked detail.
  - Published: 2023-04-12
- **governance** _(moderate)_
  - Evidence: Provider governance was not always effective in identifying areas for improvement...these did not identify improvements required in care records.
  - Published: 2023-04-12
- **record_keeping** _(moderate)_
  - Evidence: Some care and medicine records lacked detail about the care provided to people. Audits and reviews of care records were carried out at the branch but had not identified gaps.
  - Published: 2023-04-12
- **consent_capacity** _(moderate)_
  - Evidence: The service did not always robustly record assessment of mental capacity and how decisions were made in people's best interests.
  - Published: 2023-04-12
- **medication_management** _(moderate)_
  - Evidence: Body maps were not always used effectively to show where topical creams should be applied. Records did not clearly show how risks related to emollient creams should be mitigated.
  - Published: 2023-04-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements
  - Published: 2023-04-12
- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Engaging and involving people, staff and promoting a positive culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5806206565

HomeCare Compass is an independent guide and is not affiliated with the CQC.