# Sylk Care Macclesfield

*Operated by Sylk Care Ltd.*

Sylk Care Macclesfield is a CQC-regulated home-care agency in Macclesfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/12/2019

## Practical info

- Postcode: SK10 1AQ
- Registered manager: Forth, Sarah
- Local authority: Cheshire East
- Region: North West
- City: Macclesfield
- Last CQC check: 04/Dec/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-04
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-04
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2022-10-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-04

### Other

- Finding
  - Evidence: Approved provider for a 'Rapid Response' hospital discharge initiative
  - Published: 2022-10-04
- Finding
  - Evidence: Effective quality monitoring, audits and managerial oversight
  - Published: 2022-10-04
- Finding
  - Evidence: 'Preferred provider' status with the end of life care team and positive compliments about end of life care
  - Published: 2022-10-04
- Finding
  - Evidence: Strong partnership working with District Nurses, GPs, Physiotherapy, Palliative Care and Continuing Health Care teams
  - Published: 2022-10-04
- Finding
  - Evidence: Consistent, caring staff team described as respectful and trusted
  - Published: 2022-10-04
- Finding
  - Evidence: Comprehensive person-centred support plans developed with people and relatives
  - Published: 2022-10-04
- Finding
  - Evidence: Robust risk assessments regularly reviewed
  - Published: 2022-10-04
- Finding
  - Evidence: Trained and competent staff supporting medicines safely, including bespoke training sourced at a local hospital
  - Published: 2022-10-04
- Finding
  - Evidence: Safe recruitment procedures with DBS checks
  - Published: 2022-10-04
- **person_centred_care** _(minor)_
  - Evidence: I sometimes have to remind them to close the curtains for personal care.
  - Published: 2022-10-04

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-04
- Finding
  - Using medicines safely
  - Published: 2022-10-04
- Finding
  - Staffing and recruitment
  - Published: 2022-10-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-10-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-04

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-10-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-10-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5801537009

HomeCare Compass is an independent guide and is not affiliated with the CQC.