# Aucklands Care

*Operated by Mrs Lynn Georgina Hart.*

Aucklands Care is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/03/2018

## Practical info

- Postcode: BH6 3ET
- Registered manager: Kilminster, Nicola
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 14/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with health and social care professionals enabling best outcomes for people supported.
  - Published: 2023-12-14
- Finding
  - Evidence: Person-centred care celebrating residents' culture, history and skills; relatives noted higher staffing levels to treat people as individuals.
  - Published: 2023-12-14
- Finding
  - Evidence: Outstanding community engagement including pre-school visits, BSL teaching, charity partnerships, and cost-of-living support for staff.
  - Published: 2023-12-14
- Finding
  - Evidence: Effective governance including regular audits (care planning, environment, medicines) and learning from incidents shared via supervisions and team meetings.
  - Published: 2023-12-14
- Finding
  - Evidence: Positive, open and inclusive workplace culture; staff proud to work there and felt valued by the registered manager.
  - Published: 2023-12-14
- Finding
  - Evidence: Strong safeguarding culture with staff confident to escalate concerns; health professionals noted issues were not 'sat on'.
  - Published: 2023-12-14
- Finding
  - Evidence: Robust infection prevention and control measures in place, fully aligned with government guidance at time of inspection.
  - Published: 2023-12-14
- Finding
  - Evidence: Medicines managed safely with trained staff, accurate controlled drug records, and proactive medication reviews to reduce falls.
  - Published: 2023-12-14
- Finding
  - Evidence: People and relatives described staff as 'Extremely caring' and felt safe; staffing levels adjusted to enable community access and independence.
  - Published: 2023-12-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-580108199

HomeCare Compass is an independent guide and is not affiliated with the CQC.