# Beyond Dementia

Beyond Dementia is a CQC-regulated home-care agency in Devizes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/11/2022

## Practical info

- Postcode: SN10 1LD
- Registered manager: Bentley, Monique
- Local authority: Wiltshire
- Region: South West
- City: Devizes
- Last CQC check: 23/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked in partnership with other professionals and maintained up-to-date knowledge of legislation and good practice.
  - Published: 2022-11-23
- Finding
  - Evidence: Manager promoted person-centred, open culture; relatives reported regular contact and involvement in care planning.
  - Published: 2022-11-23
- Finding
  - Evidence: Quality assurance systems included reviews of support records, staff records, and service user feedback, with actions regularly reviewed.
  - Published: 2022-11-23
- Finding
  - Evidence: Staff described as meticulous in infection prevention and control, with appropriate PPE use.
  - Published: 2022-11-23
- Finding
  - Evidence: Consistent staffing enabling strong relationships between people and their regular care worker.
  - Published: 2022-11-23
- Finding
  - Evidence: Effective recruitment procedures including DBS checks, references, right-to-work confirmation, and Care Certificate induction.
  - Published: 2022-11-23
- Finding
  - Evidence: Risk assessments balanced independence with protection and were reviewed as needs changed.
  - Published: 2022-11-23
- Finding
  - Evidence: Relatives felt safe with staff; effective safeguarding systems and staff understanding of abuse prevention in place.
  - Published: 2022-11-23
- **governance** _(moderate)_
  - Evidence: The provider did not have a registered manager in post, which is a condition of their registration. There was a manager in post who had started the process to apply for registration.
  - Published: 2022-11-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-23
- Finding
  - Using medicines safely
  - Published: 2022-11-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-23
- Finding
  - Staffing and recruitment
  - Published: 2022-11-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-23

### well_led

- Finding
  - Engaging and involving people, the public and staff; Working in partnership with others
  - Published: 2022-11-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
  - Published: 2022-11-23
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-11-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-579420467

HomeCare Compass is an independent guide and is not affiliated with the CQC.