# Jewel Home Support Ltd

Jewel Home Support Ltd is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/06/2023

## Practical info

- Postcode: BL3 6NE
- Registered manager: Wallace, Jade
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 06/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Evidence of joined-up working with statutory health and social care bodies
  - Published: 2023-06-06
- Finding
  - Evidence: Staff reported supportive management and felt able to raise concerns
  - Published: 2023-06-06
- Finding
  - Evidence: Risk assessments and care plans in place with clear control measures for staff
  - Published: 2023-06-06
- Finding
  - Evidence: Registered manager understood duty of candour and regulatory reporting responsibilities
  - Published: 2023-06-06
- Finding
  - Evidence: Governance and audit systems providing oversight and monitoring of service quality
  - Published: 2023-06-06
- Finding
  - Evidence: Effective infection prevention and control measures with adequate PPE stock
  - Published: 2023-06-06
- Finding
  - Evidence: Sufficient staffing levels to meet people's assessed needs
  - Published: 2023-06-06
- Finding
  - Evidence: Safe recruitment practices including DBS checks and induction shadowing before working alone
  - Published: 2023-06-06
- Finding
  - Evidence: Medicines managed safely with competency assessments for staff administering medicines
  - Published: 2023-06-06
- Finding
  - Evidence: Robust safeguarding systems with staff trained to identify and report abuse and neglect
  - Published: 2023-06-06
- **missed_or_late_visits** _(minor)_
  - Evidence: Some complaints had been received about the timing of the visits to people or missed visits; the provider investigated these and provided a response.
  - Published: 2023-06-06
- **communication_with_families** _(minor)_
  - Evidence: I'm not sure who the actual manager is...I do think the communication could be better between us and the office and between the office and the carers.
  - Published: 2023-06-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-578176292

HomeCare Compass is an independent guide and is not affiliated with the CQC.