# Reed Specialist Recruitment Ltd - Community Care - London

*Operated by Reed Specialist Recruitment Limited.*

Reed Specialist Recruitment Ltd - Community Care - London is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/11/2019

## Practical info

- Postcode: E15 1DA
- Registered manager: Richardson, Jacinta Maree
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 02/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-11-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-11-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-11-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-11-02
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2019-11-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-11-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-11-02

### Other

- Finding
  - Evidence: Registered manager attended adult social care forums and maintained links with local authority
  - Published: 2019-11-02
- Finding
  - Evidence: Effective quality assurance including quarterly audits, spot checks and satisfaction surveys
  - Published: 2019-11-02
- Finding
  - Evidence: Relatives and a social worker gave consistently positive feedback about staff and management
  - Published: 2019-11-02
- Finding
  - Evidence: Strong multi-disciplinary working with OTs, GPs, clinical psychologists and local authority teams
  - Published: 2019-11-02
- Finding
  - Evidence: Care plans were personalised, regularly reviewed and documented communication needs in detail
  - Published: 2019-11-02
- Finding
  - Evidence: Staff received regular supervision, induction and specialist training (e.g. epilepsy, diabetes)
  - Published: 2019-11-02
- Finding
  - Evidence: Medicines audited every four weeks with competency checks and additional training after errors
  - Published: 2019-11-02
- Finding
  - Evidence: Safe recruitment practices with DBS checks, references and employment history verified
  - Published: 2019-11-02

### responsive

- Finding
  - End of life care and support
  - Published: 2019-11-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-11-02
- Finding
  - Meeting people's communication needs
  - Published: 2019-11-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2019-11-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-11-02
- Finding
  - Preventing and controlling infection
  - Published: 2019-11-02
- Finding
  - Using medicines safely
  - Published: 2019-11-02
- Finding
  - Staffing and recruitment
  - Published: 2019-11-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-11-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-11-02

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2019-11-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-11-02
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2019-11-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-11-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-11-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5774598188

HomeCare Compass is an independent guide and is not affiliated with the CQC.