# MiHomecare Hammersmith and Fulham

*Operated by MiHomecare Limited.*

MiHomecare Hammersmith and Fulham is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/11/2022

## Practical info

- Postcode: W6 7NJ
- Registered manager: Watson, Pamla
- Local authority: Hammersmith and Fulham
- Region: London
- City: London
- Last CQC check: 16/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service worked in partnership with the local authority and health professionals to develop quality of care.
  - Published: 2022-11-16
- Finding
  - Evidence: Electronic call monitoring misuse identified at last inspection had been addressed, with location-based verification now in place.
  - Published: 2022-11-16
- Finding
  - Evidence: The provider demonstrated learning from incidents, including disciplinary action and care plan updates following changes in need.
  - Published: 2022-11-16
- Finding
  - Evidence: Infection control procedures were robust, with appropriate PPE use confirmed by people and staff.
  - Published: 2022-11-16
- Finding
  - Evidence: Staff were recruited safely with appropriate pre-employment checks including DBS, references and right-to-work verification.
  - Published: 2022-11-16
- Finding
  - Evidence: Medicines management was effective, with electronic prompts and alerts ensuring people received medicines safely and on time.
  - Published: 2022-11-16
- Finding
  - Evidence: People felt safe with care workers and described them as kind, respectful and well-trained.
  - Published: 2022-11-16
- **missed_or_late_visits** _(minor)_
  - Evidence: Planned care times were not always well communicated. People told us this did not always work for them. Comments included "The times vary" and "They come at different times."
  - Published: 2022-11-16
- **care_planning** _(minor)_
  - Evidence: Moving and handling plans were clear about how to support people to safely make transfers, however they did not clearly state how many staff were required.
  - Published: 2022-11-16
- **record_keeping** _(minor)_
  - Evidence: Records of quality monitoring calls were formulaic and did not fully capture people's views on their care.
  - Published: 2022-11-16
- **governance** _(moderate)_
  - Evidence: Risk assessments contained inaccurate information and mistakes and some information was not well organised. The provider's audits had failed to address these issues.
  - Published: 2022-11-16
- **communication_with_families** _(moderate)_
  - Evidence: "It is quite difficult to get through on the phone, as they don't pick up" and "I've had issues when it's out of hours - I've left messages that don't get back to anyone."
  - Published: 2022-11-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5774425942

HomeCare Compass is an independent guide and is not affiliated with the CQC.