# MiHomecare Kensington and Chelsea

*Operated by MiHomecare Limited.*

MiHomecare Kensington and Chelsea is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/04/2025

## Practical info

- Postcode: W6 7NJ
- Registered manager: Watson, Pamla
- Local authority: Hammersmith and Fulham
- Region: London
- City: London
- Last CQC check: 19/Apr/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular staff meetings held to discuss quality and share updates
  - Published: 2023-11-30
- Finding
  - Evidence: Staff felt well-supported by senior managers and registered manager described as approachable
  - Published: 2023-11-30
- Finding
  - Evidence: Partnership working with local authority commissioners had improved
  - Published: 2023-11-30
- Finding
  - Evidence: Adequate PPE available and infection prevention and control training completed by staff
  - Published: 2023-11-30
- Finding
  - Evidence: Staff demonstrated good understanding of safeguarding procedures and escalation routes
  - Published: 2023-11-30
- Finding
  - Evidence: Safe recruitment processes in place including DBS checks, right-to-work, employment history and references
  - Published: 2023-11-30
- Finding
  - Evidence: No recent incidents of missed care visits and people receiving more consistent support from regular staff
  - Published: 2023-11-30
- Finding
  - Evidence: Sufficient improvement made on risk assessments since last inspection; provider no longer in breach of Regulation 12(1)
  - Published: 2023-11-30
- **person_centred_care** _(minor)_
  - Evidence: The provider had not made necessary improvements based on feedback from people. One person told us, 'I have spoken to the office several times about the timing for my medication.'
  - Published: 2023-11-30
- **record_keeping** _(moderate)_
  - Evidence: One person's MAR indicated the medicines had been left for the person to take later. However, care notes for these days stated that medicines had been administered by staff.
  - Published: 2023-11-30
- **medication_management** _(moderate)_
  - Evidence: One person was taking an anti-coagulant medicine but the additional risk of bleeding associated with this medicine were not considered.
  - Published: 2023-11-30
- **care_planning** _(moderate)_
  - Evidence: We continued to find conflicting information in care and medicine records which had not been resolved through the providers quality assurance processes.
  - Published: 2023-11-30
- **missed_or_late_visits** _(moderate)_
  - Evidence: ECM showed planned visit times and actual visit times varied up to 2 hours difference for some people's visits.
  - Published: 2023-11-30
- **governance** _(critical)_
  - Evidence: The provider failed to assess, monitor and improve the quality and safety of the service effectively. Regulation 17 (1) (2)
  - Published: 2023-11-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-11-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-30
- Finding
  - Staffing and recruitment
  - Published: 2023-11-30
- Finding
  - Using medicines safely
  - Published: 2023-11-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-30
- Finding
  - Planning and promoting person-centred, high-quality care and openness; duty of candour
  - Published: 2023-11-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-30
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-11-30
- Finding
  - Duty of candour
  - Published: 2022-11-04
- Finding
  - Working in partnership with others
  - Published: 2022-11-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5774425874

HomeCare Compass is an independent guide and is not affiliated with the CQC.