# Valeo Domiciliary Care Service

*Operated by Valeo Limited.*

Valeo Domiciliary Care Service is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/05/2021

## Practical info

- Postcode: LS11 7HL
- Registered manager: Rogers, Stephanie
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 18/May/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager worked closely with health professionals and local organisations to co-ordinate care.
  - Published: 2025-12-12
- Finding
  - Evidence: There was a positive, person-centred culture with people involved in monthly care reviews and goal-setting.
  - Published: 2025-12-12
- Finding
  - Evidence: The registered manager demonstrated good awareness of regulatory requirements and undertook regular audits.
  - Published: 2025-12-12
- Finding
  - Evidence: A culture of recording, investigating and learning from incidents was in place with analysis of themes and trends.
  - Published: 2025-12-12
- Finding
  - Evidence: Appropriate infection prevention and control arrangements were in place including COVID-19 risk assessments and PPE provision.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicine administration records were well completed and staff competency in medicines management was regularly assessed.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment procedures were in place and there were enough staff to ensure people received appropriate care and support.
  - Published: 2025-12-12
- Finding
  - Evidence: Risks to people's health and safety were assessed, monitored and mitigated with regular review of risk assessments and care plans.
  - Published: 2025-12-12
- Finding
  - Evidence: Systems were in place to protect people from abuse and avoidable harm, with clear safeguarding procedures understood by staff.
  - Published: 2025-12-12
- **governance** _(minor)_
  - Evidence: the service was currently only registered with the CQC for the service type Domiciliary Care Services. This meant that the Statement of Purpose was not fully accurate
  - Published: 2025-12-12
- Finding
  - Evidence: Complaints procedures were in place and people were supported to raise concerns.
  - Published: 2020-01-29
- Finding
  - Evidence: People were supported to access a range of community activities and maintain relationships with family and friends.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective quality monitoring systems including a wide range of audits covering medicines, health and safety, fire checks and infection control.
  - Published: 2020-01-29
- Finding
  - Evidence: Appropriate medicines management arrangements in place, including monthly audit checks by the deputy manager.
  - Published: 2020-01-29
- Finding
  - Evidence: People's mental capacity and right to make their own decisions was respected in line with the Mental Capacity Act 2005.
  - Published: 2020-01-29
- Finding
  - Evidence: Care and support plans were person-centred, detailed and reviewed monthly, with annual reviews involving family input.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular training, monthly supervision and annual appraisals, and felt well supported.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment and selection processes in place, including DBS checks before staff commenced work.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated a good understanding of safeguarding adults, including identifying types of abuse and reporting procedures.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-576931725

HomeCare Compass is an independent guide and is not affiliated with the CQC.