# Total Loving Care Ltd

*Operated by Total Loving Care Limited.*

Total Loving Care Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/04/2023

## Practical info

- Postcode: E17 5RQ
- Registered manager: Belnavis, Latoya
- Local authority: Waltham Forest
- Region: London
- City: London
- Last CQC check: 18/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-04-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-04-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-04-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-04-15
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-04-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-04-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-04-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-04-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-04-15

### Other

- Finding
  - Evidence: Visit timings were generally reliable with staff communicating proactively if running late.
  - Published: 2025-04-15
- Finding
  - Evidence: People were involved in planning, reviewing and making decisions about their care on a daily basis.
  - Published: 2025-04-15
- Finding
  - Evidence: Staff respected people's cultural, religious and equality needs; no one was disadvantaged because of protected characteristics.
  - Published: 2025-04-15
- Finding
  - Evidence: The registered manager worked collaboratively with external health professionals and understood when to make referrals.
  - Published: 2025-04-15
- Finding
  - Evidence: Risk assessments involved people and staff understood how to mitigate risks in care provision.
  - Published: 2025-04-15
- Finding
  - Evidence: People and relatives were positive about the care received, describing staff as kind, respectful and treating people with dignity.
  - Published: 2025-04-15
- Finding
  - Evidence: Staff understood safeguarding responsibilities and knew how to report concerns to external authorities including police, social services and CQC.
  - Published: 2025-04-15
- Finding
  - Evidence: People and relatives trusted staff and felt safe; one person stated 'We trust her very much, I'd be lost without [the registered manager].'
  - Published: 2025-04-15
- **leadership** _(moderate)_
  - Evidence: The registered manager did not have enough time or understanding of their role to ensure their responsibilities in running the service were clear.
  - Published: 2025-04-15

### responsive

- Finding
  - End of life care and support
  - Published: 2025-04-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-04-15
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2025-04-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-04-15
- Finding
  - Preventing and controlling infection
  - Published: 2025-04-15
- Finding
  - Using medicines safely
  - Published: 2025-04-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-04-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-04-15
- Finding
  - Staffing and recruitment
  - Published: 2025-04-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-04-15
- Finding
  - Promoting a positive culture; engaging and involving people; duty of candour
  - Published: 2025-04-15
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2025-04-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5760437071

HomeCare Compass is an independent guide and is not affiliated with the CQC.