# Your Choice A and J Support Ltd

Your Choice A and J Support Ltd is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/07/2019

## Practical info

- Postcode: DE21 6ET
- Registered manager: Finch, Alison
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 30/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-07-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-07-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-07-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-07-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-07-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-07-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-07-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-07-30

### Other

- Finding
  - Evidence: Reviews of completed respite care periods were conducted to identify learning and improvements.
  - Published: 2019-07-30
- Finding
  - Evidence: The registered manager fostered an open, inclusive culture where the person, their relative and staff felt involved and welcome.
  - Published: 2019-07-30
- Finding
  - Evidence: Governance arrangements including audits helped the provider check quality and safety and identify continuous improvements.
  - Published: 2019-07-30
- Finding
  - Evidence: The service worked effectively with a range of healthcare professionals, incorporating their guidance into care plans.
  - Published: 2019-07-30
- Finding
  - Evidence: Staff demonstrated detailed, personalised knowledge of the person, including their communication needs, preferences, likes and dislikes.
  - Published: 2019-07-30
- Finding
  - Evidence: Staff were trained in areas relevant to the person's health and care needs, including specialist training where required.
  - Published: 2019-07-30
- Finding
  - Evidence: Medicines were administered and managed safely, with MAR charts completed and advice from healthcare professionals reflected in care plans.
  - Published: 2019-07-30
- Finding
  - Evidence: Risks relating to healthcare needs and home environment were assessed and managed, with risk assessments in place for specific risks such as oxygen use.
  - Published: 2019-07-30

### responsive

- Finding
  - End of life care and support
  - Published: 2019-07-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-07-30
- Finding
  - Meeting people's communication needs
  - Published: 2019-07-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-07-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-07-30
- Finding
  - Preventing and controlling infection
  - Published: 2019-07-30
- Finding
  - Using medicines safely
  - Published: 2019-07-30
- Finding
  - Staffing and recruitment
  - Published: 2019-07-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-07-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-07-30

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2019-07-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-07-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-07-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-07-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5750194192

HomeCare Compass is an independent guide and is not affiliated with the CQC.