# Cherish UK Ltd

*Operated by Cherish UK Limited.*

Cherish UK Ltd is a CQC-regulated home-care agency in Rochdale.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/03/2023

## Practical info

- Postcode: OL16 5EB
- Registered manager: Davenport, Karen
- Local authority: Rochdale
- Region: North West
- City: Rochdale
- Last CQC check: 21/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Statutory notifications to CQC made as required and duty of candour understood and acted upon.
  - Published: 2023-03-21
- Finding
  - Evidence: Service worked collaboratively with other organisations and healthcare professionals.
  - Published: 2023-03-21
- Finding
  - Evidence: Appropriate complaints management system with evidence of action taken on concerns.
  - Published: 2023-03-21
- Finding
  - Evidence: Positive staff culture with staff feeling valued, supported and listened to.
  - Published: 2023-03-21
- Finding
  - Evidence: Robust quality monitoring, auditing and oversight with senior manager involvement.
  - Published: 2023-03-21
- Finding
  - Evidence: New mentoring programme enabling new staff to work alongside experienced staff across key care topics.
  - Published: 2023-03-21
- Finding
  - Evidence: Staff received safeguarding and medicines training with competency assessments and regular medicines records audits.
  - Published: 2023-03-21
- Finding
  - Evidence: Person-centred care records that were updated promptly when people's needs changed.
  - Published: 2023-03-21
- Finding
  - Evidence: Electronic monitoring system introduced to alert managers to late or missed calls, with GPS tracking.
  - Published: 2023-03-21
- **staff_training** _(minor)_
  - Evidence: Training now included condition specific training relevant to the needs of people staff were supporting. This was still being developed further to reflect individuals' conditions and needs.
  - Published: 2023-03-21
- **infection_control** _(minor)_
  - Evidence: We received feedback from some people that staff did not always wear gloves or aprons when they should.
  - Published: 2023-03-21
- **incident_learning** _(minor)_
  - Evidence: Records were kept of accidents and incidents. These were monitored by the registered manager, but there were no records of analysis for themes or patterns.
  - Published: 2023-03-21
- **missed_or_late_visits** _(moderate)_
  - Evidence: Some people stated staff were often late or not at the time expected and were rushed, others were satisfied with time keeping and care provided.
  - Published: 2023-03-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5716152003

HomeCare Compass is an independent guide and is not affiliated with the CQC.