# Apollo Home Healthcare Limited-East

*Operated by Apollo Home Healthcare Limited.*

Apollo Home Healthcare Limited-East is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/01/2024

## Practical info

- Postcode: PE2 6LR
- Registered manager: Tattersall, Michele
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 27/Jan/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-30

### Other

- Finding
  - Evidence: Staff supported people to achieve meaningful outcomes, including enabling a person to go on holiday for the first time.
  - Published: 2024-02-01
- Finding
  - Evidence: People and relatives consistently praised the service, with ICB staff noting the positive feedback received from families.
  - Published: 2024-02-01
- Finding
  - Evidence: The provider worked in strong partnership with ICBs, GPs, social workers and other health professionals to deliver joined-up, person-centred care.
  - Published: 2024-02-01
- Finding
  - Evidence: The registered manager fostered an open, honest culture with effective learning when things went wrong and an overhauled accident and incident process.
  - Published: 2024-02-01
- Finding
  - Evidence: Staff adhered to good infection prevention and control practices, including correct use of PPE and clinical waste disposal.
  - Published: 2024-02-01
- Finding
  - Evidence: Medicines were managed and administered safely by trained and competent staff, with people supported to make choices about their own medicines.
  - Published: 2024-02-01
- Finding
  - Evidence: Staff were knowledgeable and skilled in applying safeguarding procedures and knew how to report concerns appropriately.
  - Published: 2024-02-01
- **care_planning** _(minor)_
  - Evidence: there were some missed opportunities to identify improvements, such as the detail in people's care plans and risks assessments.
  - Published: 2024-02-01
- **staff_training** _(moderate)_
  - Evidence: the provider had not always followed best practice guidance regarding the recruitment of staff from outside the UK in obtaining police reports from the country of origin.
  - Published: 2024-02-01
- **medication_management** _(minor)_
  - Evidence: Staff did not always record the quantity of the dosage where the prescription offered this option.
  - Published: 2024-02-01
- **record_keeping** _(moderate)_
  - Evidence: staff had not always recorded the time they had administered medicines, or where the medicine had been applied on the person, such as a skin patch placed on top of the skin.
  - Published: 2024-02-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-30
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5714589068

HomeCare Compass is an independent guide and is not affiliated with the CQC.