# 24/7 Staffing Support Kettering

*Operated by 24/7 Staffing Support Ltd.*

24/7 Staffing Support Kettering is a CQC-regulated home-care agency in Kettering.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/11/2023

## Practical info

- Postcode: NN16 8BH
- Registered manager: Mukazi, Patrick
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Kettering
- Last CQC check: 21/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt well supported through regular supervisions and staff meetings.
  - Published: 2023-11-21
- Finding
  - Evidence: Provider worked in partnership with health and social care professionals and notified CQC of significant events.
  - Published: 2023-11-21
- Finding
  - Evidence: Positive and open culture with registered manager responsive to feedback and areas for improvement.
  - Published: 2023-11-21
- Finding
  - Evidence: Quality assurance systems were embedded with regular audits, spot checks and care reviews.
  - Published: 2023-11-21
- Finding
  - Evidence: Sufficient staffing levels with travel time built into rotas and electronic monitoring of visit attendance.
  - Published: 2023-11-21
- Finding
  - Evidence: Care plans were comprehensive and personalised, promoting people's safety and wellbeing.
  - Published: 2023-11-21
- Finding
  - Evidence: People felt safe with staff and risks were identified, assessed and managed with clear guidance for staff.
  - Published: 2023-11-21
- **governance** _(minor)_
  - Evidence: Audits on staff files needed to be strengthened to address issues reported on in the safe section of this report.
  - Published: 2023-11-21
- **medication_management** _(moderate)_
  - Evidence: The medicines policy and procedure was in place, which required staff to administer medicines disguised in food and drink.
  - Published: 2023-11-21
- **staff_training** _(moderate)_
  - Evidence: Staff training was up to date, but no one received training in learning disability and autism. This was a requirement since July 2022.
  - Published: 2023-11-21
- **record_keeping** _(moderate)_
  - Evidence: Safe recruitment practices needed to be strengthened. We identified references were not always in place.
  - Published: 2023-11-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5710037902

HomeCare Compass is an independent guide and is not affiliated with the CQC.