# Radfield Home Care Wakefield and Huddersfield

*Operated by M J Gillen Ltd.*

Radfield Home Care Wakefield and Huddersfield is a CQC-regulated home-care agency in Ossett.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/11/2019

## Practical info

- Postcode: WF5 8NL
- Registered manager: Bristow, Gemma
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Ossett
- Last CQC check: 29/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, independence and equality and diversity
  - Published: 2019-11-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-11-29
- Finding
  - Ensuring people are well treated and supported
  - Published: 2019-11-29

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-11-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-11-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-11-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-11-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-11-29

### Other

- Finding
  - Evidence: Complaints and compliments managed transparently using a 'you said, we did' format, with compliments outweighing complaints.
  - Published: 2019-11-29
- Finding
  - Evidence: Strong partnerships with healthcare professionals including district nurses, occupational health, continence care teams and a local hospice.
  - Published: 2019-11-29
- Finding
  - Evidence: Accessible information standard met, with information available in multiple formats including Braille, BSL, large print and easy read.
  - Published: 2019-11-29
- Finding
  - Evidence: Positive staff culture with regular supervisions, team events, recognition of good practice, and staff feeling valued and motivated.
  - Published: 2019-11-29
- Finding
  - Evidence: Effective governance including regular audits, spot checks, competency assessments and a service improvement plan, with prompt action taken on identified issues.
  - Published: 2019-11-29
- Finding
  - Evidence: Strong person-centred culture embedded throughout, with care plans reflecting individuals' life stories, preferences and communication needs.
  - Published: 2019-11-29
- Finding
  - Evidence: Robust digital care planning system updated in real time, giving managers continuous oversight of care delivery and enabling prompt responses to changing needs.
  - Published: 2019-11-29
- Finding
  - Evidence: Values-based recruitment ensured staff with the right attitudes and approach were selected, including matching staff to people based on language, background and skills.
  - Published: 2019-11-29
- Finding
  - Evidence: People spoke overwhelmingly positively about staff being kind, caring and compassionate, with an 'over and above' folder evidencing exceptional gestures beyond expected care duties.
  - Published: 2019-11-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-11-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-11-29
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control; meeting people's communication needs
  - Published: 2019-11-29
- Finding
  - Supporting people to follow interests, maintain relationships and take part in activities to avoid social isolation
  - Published: 2019-11-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-11-29
- Finding
  - Staffing and recruitment
  - Published: 2019-11-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-11-29
- Finding
  - Assessing risk, safety monitoring and management; preventing and controlling infection; using medicines safely
  - Published: 2019-11-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-11-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
  - Published: 2019-11-29
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-11-29
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks, regulatory requirements, continuous learning and improving care
  - Published: 2019-11-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5704543403

HomeCare Compass is an independent guide and is not affiliated with the CQC.