# Galiant Health Care Almondsbury

*Operated by Galiant Health Care Limited.*

Galiant Health Care Almondsbury is a CQC-regulated home-care agency in Yeovil.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2023

## Practical info

- Postcode: BA20 2EN
- Registered manager: Ojiemen, Alero
- Local authority: Somerset
- Region: South West
- City: Yeovil
- Last CQC check: 11/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open, inclusive leadership with registered manager maintaining frequent contact with people and families.
  - Published: 2024-02-13
- Finding
  - Evidence: End of life care provided with trained staff and liaison with palliative support services.
  - Published: 2024-02-13
- Finding
  - Evidence: Proactive partnership working with GPs, district nurses, social workers, occupational therapists, and mental health teams.
  - Published: 2024-02-13
- Finding
  - Evidence: Staff well supported through regular one-to-one supervision, yearly appraisals, and a full range of training.
  - Published: 2024-02-13
- Finding
  - Evidence: Strong person-centred culture embedded by registered manager, including involving people in staff recruitment.
  - Published: 2024-02-13
- Finding
  - Evidence: Highly personalised, flexible care planning with people and families actively involved in review and goal-setting.
  - Published: 2024-02-13
- Finding
  - Evidence: Medicines managed safely with trained staff, competency checks, and regular audits of medicines records.
  - Published: 2024-02-13
- Finding
  - Evidence: Sufficient staffing levels maintained without use of agency staff; shortfalls covered by regular team members.
  - Published: 2024-02-13
- Finding
  - Evidence: People felt safe and staff demonstrated good knowledge of safeguarding procedures and reporting responsibilities.
  - Published: 2024-02-13
- Finding
  - Evidence: Partnership working with healthcare professionals evidenced in records.
  - Published: 2024-02-13
- Finding
  - Evidence: Out-of-hours contact number available for people and families.
  - Published: 2024-02-13
- Finding
  - Evidence: Good supplies of PPE; staff observed wearing PPE correctly during calls.
  - Published: 2024-02-13
- Finding
  - Evidence: Staff felt well supported and positive about working for the company.
  - Published: 2024-02-13
- Finding
  - Evidence: Positive person-centred culture with regular contact between office and people using the service.
  - Published: 2024-02-13
- Finding
  - Evidence: Improvements made since last inspection; no longer in breach of Regulation 17.
  - Published: 2024-02-13
- Finding
  - Evidence: Accidents and incidents were recorded and regularly reviewed by the care coordinator.
  - Published: 2024-02-13
- Finding
  - Evidence: Recruitment processes included references and DBS checks.
  - Published: 2024-02-13
- Finding
  - Evidence: Sufficient staffing levels with adequate travel time between calls reported by staff and confirmed by service users.
  - Published: 2024-02-13
- Finding
  - Evidence: Medicine Administration Record (MAR) charts were completed and audited regularly.
  - Published: 2024-02-13
- Finding
  - Evidence: Staff received specific training for complex needs, including PEG feeding.
  - Published: 2024-02-13
- Finding
  - Evidence: Risk assessments and care plans were in place to guide staff in providing safe support.
  - Published: 2024-02-13
- Finding
  - Evidence: People felt safe with staff and reported kind, caring relationships with carers.
  - Published: 2024-02-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-28
- Finding
  - Using medicines safely
  - Published: 2022-04-28
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-28
- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture
  - Published: 2022-04-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-28
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5701509015

HomeCare Compass is an independent guide and is not affiliated with the CQC.