# Ethica Care

*Operated by Ethica Services Limited.*

Ethica Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/03/2023

## Practical info

- Postcode: NW1 0AG
- Registered manager: Grant, Charna
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 25/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Learning from incidents was shared with staff and a culture of continuous improvement was evident.
  - Published: 2023-03-25
- Finding
  - Evidence: Staff recruitment was safe, including DBS checks and references from previous employers.
  - Published: 2023-03-25
- Finding
  - Evidence: Provider demonstrated community engagement including food bank donations and distributing blankets to service users.
  - Published: 2023-03-25
- Finding
  - Evidence: Strong open culture with a committed registered manager and positive feedback from people, relatives and professionals.
  - Published: 2023-03-25
- Finding
  - Evidence: Complaints were investigated and responded to promptly, with trends reviewed for learning opportunities.
  - Published: 2023-03-25
- Finding
  - Evidence: Care plans were person-centred and gave staff clear information to support people safely and effectively.
  - Published: 2023-03-25
- Finding
  - Evidence: Effective infection prevention and control procedures were in place including appropriate use of PPE.
  - Published: 2023-03-25
- Finding
  - Evidence: Medicines were administered safely with competency assessments, spot checks and regular audits of records.
  - Published: 2023-03-25
- Finding
  - Evidence: Risk assessments were thorough, regularly reviewed and updated to reflect changes in people's needs.
  - Published: 2023-03-25
- Finding
  - Evidence: Safeguarding processes were in place and staff were trained to report concerns to the registered manager, local authority and CQC.
  - Published: 2023-03-25
- **person_centred_care** _(minor)_
  - Evidence: At one time I had about 11 different people in a week. They are quite disorganised with no cohesion. What I would like would be to have the same carer every day.
  - Published: 2023-03-25
- **staffing_levels** _(minor)_
  - Evidence: Calls requiring 2 care workers sometimes had staff arriving at different times.
  - Published: 2023-03-25
- **missed_or_late_visits** _(moderate)_
  - Evidence: Around 65% of calls were delivered on time. There were 1770 short calls which amounted to 38% of calls. A short call is when less than half the planned time is delivered.
  - Published: 2023-03-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5688567601

HomeCare Compass is an independent guide and is not affiliated with the CQC.