# Your Life (Crowthorne)

*Operated by Yourlife Management Services Limited.*

Your Life (Crowthorne) is a CQC-regulated home-care agency in Crowthorne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/07/2022

## Practical info

- Postcode: RG45 6GT
- Local authority: Bracknell Forest
- Region: South East
- City: Crowthorne
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider had remedied previous breaches of regulations 15, 17 and 18
  - Published: 2022-07-21
- Finding
  - Evidence: Good partnership working with external health and social care professionals
  - Published: 2022-07-21
- Finding
  - Evidence: Effective systems for recording, investigating and learning from incidents and accidents
  - Published: 2022-07-21
- Finding
  - Evidence: Positive, person-centred culture with approachable, visible registered manager
  - Published: 2022-07-21
- Finding
  - Evidence: Robust recruitment procedures and rolling rota ensuring continuity of care
  - Published: 2022-07-21
- Finding
  - Evidence: Strong safeguarding awareness among staff and registered manager
  - Published: 2022-07-21
- Finding
  - Evidence: Staff trained in handling medicines with competency assessments and spot checks
  - Published: 2022-07-21
- Finding
  - Evidence: Registered manager had clear oversight, used audits, spot checks, observations and feedback to monitor and improve quality
  - Published: 2022-07-21
- **medication_management** _(minor)_
  - Evidence: We only found one gap with missing signature and the registered manager addressed this promptly.
  - Published: 2022-07-21
- **record_keeping** _(minor)_
  - Evidence: We found a few queries with evidence of conduct and verification of reasons for leaving which we discussed with the registered manager who addressed them promptly.
  - Published: 2022-07-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-21
- Finding
  - Staffing and recruitment
  - Published: 2022-07-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-21
- Finding
  - Using medicines safely
  - Published: 2022-07-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-21
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-07-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5683739303

HomeCare Compass is an independent guide and is not affiliated with the CQC.