# Brookland House

*Operated by Willow Care North Shropshire Limited.*

Brookland House is a CQC-regulated home-care agency in Shrewsbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/01/2026

## Practical info

- Postcode: SY1 3EH
- Registered manager: Guildford, Georgia
- Local authority: Shropshire
- Region: West Midlands
- City: Shrewsbury
- Last CQC check: 12/Jan/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt supported by management and reported a positive, open culture.
  - Published: 2022-09-14
- Finding
  - Evidence: Partnership working with local fire brigade to identify fire hazards in people's homes.
  - Published: 2022-09-14
- Finding
  - Evidence: Strong managerial oversight with audits of care plans, staff competencies and care call times.
  - Published: 2022-09-14
- Finding
  - Evidence: Proactive approach to risk reduction with incidents and accidents analysed for patterns and trends.
  - Published: 2022-09-14
- Finding
  - Evidence: Electronic system in place to monitor staff arrival/departure times to ensure calls were not missed.
  - Published: 2022-09-14
- Finding
  - Evidence: Safe recruitment with DBS checks completed prior to employment.
  - Published: 2022-09-14
- Finding
  - Evidence: People received their medicines safely by staff trained in medicine management, with electronic monitoring of administration.
  - Published: 2022-09-14
- Finding
  - Evidence: Risks associated with people's care and home environments were identified, assessed and well managed.
  - Published: 2022-09-14
- **record_keeping** _(minor)_
  - Evidence: We did find in two staff records that a full employment history had not been obtained.
  - Published: 2022-09-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-14
- Finding
  - Using medicines safely
  - Published: 2022-09-14
- Finding
  - Staffing and recruitment
  - Published: 2022-09-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-14

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-09-14
- Finding
  - Managers and staff clear about roles, performance, risks and duty of candour
  - Published: 2022-09-14
- Finding
  - Promoting a positive, person-centred, inclusive culture and engaging people and staff
  - Published: 2022-09-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5679125227

HomeCare Compass is an independent guide and is not affiliated with the CQC.