# Blossom Care For You LTD

Blossom Care For You LTD is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 27/11/2024

## Practical info

- Postcode: SO15 1HY
- Local authority: Southampton
- Region: South East
- City: Southampton
- Last CQC check: 27/Nov/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-25
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-08-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-25

### Other

- Finding
  - Evidence: MCA principles were followed with decision-specific capacity assessments and best interests decisions.
  - Published: 2022-08-25
- Finding
  - Evidence: Provider worked effectively in partnership with the local authority and health professionals.
  - Published: 2022-08-25
- Finding
  - Evidence: Positive staff culture with good morale; staff felt supported and empowered.
  - Published: 2022-08-25
- Finding
  - Evidence: Sufficient staffing levels with rare missed calls and good communication about lateness.
  - Published: 2022-08-25
- Finding
  - Evidence: Safeguarding systems and processes were in place and staff knew how to escalate concerns.
  - Published: 2022-08-25
- Finding
  - Evidence: Staff had appropriate training, induction and shadowing before working independently.
  - Published: 2022-08-25
- Finding
  - Evidence: Medicines were administered safely with accurate records and monthly audits.
  - Published: 2022-08-25
- Finding
  - Evidence: Detailed risk assessments informed people's care plans, using evidence-based tools for malnutrition and pressure injuries.
  - Published: 2022-08-25
- **other** _(moderate)_
  - Evidence: The provider did not have a suitable business continuity plan to use in the event of bad weather, outbreak of infectious disease or other emergency.
  - Published: 2022-08-25
- **leadership** _(moderate)_
  - Evidence: There had been no registered manager in post for 12 months.
  - Published: 2022-08-25
- **governance** _(moderate)_
  - Evidence: The absence of embedded systems and processes to monitor and improve the quality of the service meant there was a risk things would be missed.
  - Published: 2022-08-25
- **governance** _(moderate)_
  - Evidence: A comparable system of audits to monitor the quality of service management was not fully implemented and in use.
  - Published: 2022-08-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-25
- Finding
  - Staffing and recruitment
  - Published: 2022-08-25
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-08-25
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-08-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-25

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-25
- Finding
  - Duty of candour
  - Published: 2022-08-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-25
- Finding
  - Continuous learning and improving care: Working in partnership with others
  - Published: 2022-08-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5663622728

HomeCare Compass is an independent guide and is not affiliated with the CQC.