# Abbey Care and Support

*Operated by Abbey Care and Nursing @Home Limited.*

Abbey Care and Support is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 29/10/2024

## Practical info

- Postcode: S35 9YY
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 29/Oct/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints handled promptly and learning shared with staff; annual surveys and staff meetings used to drive improvement.
  - Published: 2021-07-21
- Finding
  - Evidence: Service worked effectively with a wide range of health professionals including district nurses, GPs, speech and language therapists, and physiotherapists.
  - Published: 2021-07-21
- Finding
  - Evidence: Registered manager visible, approachable, and praised by staff, people and external professionals; open and transparent culture.
  - Published: 2021-07-21
- Finding
  - Evidence: Strong end of life care provision with close links to local hospice and community palliative care teams.
  - Published: 2021-07-21
- Finding
  - Evidence: Care plans were person-centred, detailed, and regularly reviewed with involvement from people and families.
  - Published: 2021-07-21
- Finding
  - Evidence: Staff received broad training including specialist areas such as epilepsy, tracheostomy care, and end of life care.
  - Published: 2021-07-21
- Finding
  - Evidence: Electronic MAR records monitored in real time and checked monthly; medicine competency regularly assessed.
  - Published: 2021-07-21
- Finding
  - Evidence: People felt safe and staff understood safeguarding responsibilities; consistent carer groups and punctual visits praised by people using the service.
  - Published: 2021-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5657564004

HomeCare Compass is an independent guide and is not affiliated with the CQC.