# Homely Health Care Ltd

Homely Health Care Ltd is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/12/2022

## Practical info

- Postcode: BH8 8QS
- Registered manager: Randall, Sara
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 09/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Sufficient staffing levels were maintained, with consistency of staffing to support continuity of care.
  - Published: 2022-12-09
- Finding
  - Evidence: The service worked effectively with a range of external health and social care professionals.
  - Published: 2022-12-09
- Finding
  - Evidence: Staff were proud to work for the service and described a culture of inclusion focused on quality of care.
  - Published: 2022-12-09
- Finding
  - Evidence: Strong safeguarding culture with annual training, clear reporting processes, and a system for monitoring concerns.
  - Published: 2022-12-09
- Finding
  - Evidence: Staff received a robust induction including the Care Certificate, mandatory training, and regular supervisions.
  - Published: 2022-12-09
- Finding
  - Evidence: Care plans were person-centred, detailed, regularly reviewed, and involved people and their relatives in creation.
  - Published: 2022-12-09
- Finding
  - Evidence: Medicines were administered as prescribed, stored safely, and staff competency in medicines administration was assessed.
  - Published: 2022-12-09
- Finding
  - Evidence: People and their loved ones confirmed the service was safe, with a relative stating '[name] is safe with the staff.'
  - Published: 2022-12-09
- **complaints_handling** _(minor)_
  - Evidence: The service had a complaints policy in place. However, details for the local authority were not up to date.
  - Published: 2022-12-09
- **staff_competency** _(minor)_
  - Evidence: where a member of staff had gaps in their employment history these had not been explored by the service.
  - Published: 2022-12-09
- **consent_capacity** _(minor)_
  - Evidence: consent assessments were not always clear, we have made a recommendation about the completion of mental capacity assessments.
  - Published: 2022-12-09
- **record_keeping** _(minor)_
  - Evidence: the paperwork was not always detailed enough to show the necessary assessments had taken place.
  - Published: 2022-12-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5650432951

HomeCare Compass is an independent guide and is not affiliated with the CQC.