# Jubilee Angels

*Operated by Jubilee Angels Limited.*

Jubilee Angels is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/05/2022

## Practical info

- Postcode: S2 2SE
- Registered manager: Knorrer, Fouzia
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 14/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager accessible and responsive, aware of Duty of Candour responsibilities
  - Published: 2022-06-22
- Finding
  - Evidence: Regular spot checks, audits and competence evaluations supporting continuous improvement
  - Published: 2022-06-22
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-06-22
- Finding
  - Evidence: Person-centred culture promoted by management with very positive feedback from people and relatives
  - Published: 2022-06-22
- Finding
  - Evidence: Effective infection prevention and control, including COVID-19 measures and PPE use
  - Published: 2022-06-22
- Finding
  - Evidence: Safe medicines management with timely administration and accurate records
  - Published: 2022-06-22
- Finding
  - Evidence: People felt safe and well-supported by familiar, consistent staff
  - Published: 2022-06-22
- **communication_with_families** _(minor)_
  - Evidence: this information was not always fedback to people to show improvements had been made to the service as a result of their comments.
  - Published: 2022-06-22
- **record_keeping** _(minor)_
  - Evidence: the registered manager was unable to locate a reference for one member of staff. This were forwarded to us the day after inspection.
  - Published: 2022-06-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-22
- Finding
  - Using medicines safely
  - Published: 2022-06-22
- Finding
  - Staffing and recruitment
  - Published: 2022-06-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-06-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-22
- Finding
  - Understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-06-22
- Finding
  - Duty of Candour and openness when things go wrong
  - Published: 2022-06-22
- Finding
  - Promoting a positive, person-centred culture and engaging people and staff
  - Published: 2022-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5648563575

HomeCare Compass is an independent guide and is not affiliated with the CQC.