# Agincare UK Eastbourne

*Operated by Agincare UK Limited.*

Agincare UK Eastbourne is a CQC-regulated home-care agency in Eastbourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/08/2019

## Practical info

- Postcode: BN23 5UZ
- Registered manager: Wilkins, Sheena
- Local authority: East Sussex
- Region: South East
- City: Eastbourne
- Last CQC check: 05/Mar/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff were trained in equality and diversity and people's independence was promoted.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff felt well supported by the management team including out-of-hours on-call support.
  - Published: 2021-10-30
- Finding
  - Evidence: Accidents and incidents were analysed monthly to identify trends and reduce reoccurrences.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff supported people to access healthcare professionals and worked effectively with other agencies.
  - Published: 2021-10-30
- Finding
  - Evidence: There were enough staff to meet people's needs and care visits were planned using an electronic system allowing travel time.
  - Published: 2021-10-30
- Finding
  - Evidence: People had positive relationships with staff who were described as caring, respectful and compassionate.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were recruited using safe recruitment processes including DBS checks, identity checks and references.
  - Published: 2021-10-30

### responsive

- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Continuous learning and improving care
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5644747961

HomeCare Compass is an independent guide and is not affiliated with the CQC.