# Wight Home Care Limited

Wight Home Care Limited is a CQC-regulated home-care agency in Ryde.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/03/2023

## Practical info

- Postcode: PO33 3NB
- Local authority: Isle of Wight
- Region: South East
- City: Ryde
- Last CQC check: 01/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints procedure in place with records confirming appropriate recording and response.
  - Published: 2023-03-01
- Finding
  - Evidence: Positive staff culture; staff felt well supported and had sufficient time with people they supported.
  - Published: 2023-03-01
- Finding
  - Evidence: Provider engaged with CQC, Skills for Care and MHRA to stay current with best practice.
  - Published: 2023-03-01
- Finding
  - Evidence: Strong person-centred culture with care plans reflecting individual preferences and diverse needs.
  - Published: 2023-03-01
- Finding
  - Evidence: Comprehensive governance including regular audits, spot checks, and an action plan to drive improvement.
  - Published: 2023-03-01
- Finding
  - Evidence: Management monitored missed or late visits with a 15-minute alert system to take prompt action.
  - Published: 2023-03-01
- Finding
  - Evidence: Robust safeguarding policies and procedures; staff understood reporting responsibilities.
  - Published: 2023-03-01
- Finding
  - Evidence: Staff trained in medicines administration and assessed as competent; regular medicines audits conducted.
  - Published: 2023-03-01
- Finding
  - Evidence: Safe and effective recruitment procedures in place including DBS checks, references and employment gap investigations.
  - Published: 2023-03-01
- Finding
  - Evidence: Staff demonstrated good knowledge of people's needs and how to mitigate risks, including safe use of hoisting equipment.
  - Published: 2023-03-01
- **consent_capacity** _(minor)_
  - Evidence: We found the service was working within the principles of the MCA and staff supported people to make choices. However, some records needed additional information.
  - Published: 2023-03-01
- **medication_management** _(minor)_
  - Evidence: further information was required to ensure staff understood where specific topical creams should be applied.
  - Published: 2023-03-01
- **care_planning** _(moderate)_
  - Evidence: Another person required a hoist to move safely. Although, staff had received training in how to use this, the person's care plan did not identify all the risks that could occur when using this type of equipment.
  - Published: 2023-03-01
- **care_planning** _(moderate)_
  - Evidence: one person had a diagnosis of diabetes. Although their care plan identified this, there was insufficient information for staff to describe all the risks associated with this condition or how to mitigate them.
  - Published: 2023-03-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-01
- Finding
  - Using medicines safely
  - Published: 2023-03-01
- Finding
  - Staffing and recruitment
  - Published: 2023-03-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-01

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-03-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-562685056

HomeCare Compass is an independent guide and is not affiliated with the CQC.