# Southern Healthcare Specialists

*Operated by Southern Healthcare Specialists Limited.*

Southern Healthcare Specialists is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/06/2019

## Practical info

- Postcode: SO14 3LP
- Registered manager: Thomasson, Jacqueline
- Local authority: Southampton
- Region: South East
- City: Southampton
- Last CQC check: 28/Jun/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-16
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-02-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-02-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-16

### Other

- Finding
  - Evidence: Clear infection control lead appointed in line with good practice guidance.
  - Published: 2024-02-16
- Finding
  - Evidence: Robust recruitment process with checks completed before new staff commenced work.
  - Published: 2024-02-16
- Finding
  - Evidence: Innovative use of technology including smart phone care recording and remote observation for emergency medicine.
  - Published: 2024-02-16
- Finding
  - Evidence: Effective multi-agency working with GPs, community nurses, OTs, physiotherapists and speech and language therapy.
  - Published: 2024-02-16
- Finding
  - Evidence: Strong person-centred culture promoting independence, dignity and community participation.
  - Published: 2024-02-16
- Finding
  - Evidence: Medicines managed consistently and safely with daily, weekly and monthly audits and accurate records.
  - Published: 2024-02-16
- Finding
  - Evidence: Detailed, individual risk assessments and care plans tailored to people with complex learning and physical disabilities.
  - Published: 2024-02-16

### responsive

- Finding
  - End of life care and support
  - Published: 2024-02-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-16
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2024-02-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-16
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-16
- Finding
  - Using medicines safely
  - Published: 2024-02-16
- Finding
  - Staffing and recruitment
  - Published: 2024-02-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-02-16
- Finding
  - Continuous learning and improving care
  - Published: 2024-02-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-16
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2024-02-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5623118716

HomeCare Compass is an independent guide and is not affiliated with the CQC.