# PHC Health Care Ltd London

*Operated by PHC Health Care Ltd.*

PHC Health Care Ltd London is a CQC-regulated home-care agency in Waltham Cross.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/07/2022

## Practical info

- Postcode: EN8 0BS
- Registered manager: Pringle, Tessa
- Local authority: Hertfordshire
- Region: East
- City: Waltham Cross
- Last CQC check: 16/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-16
- Finding
  - Staff working with other agencies; Supporting people to access healthcare
  - Published: 2022-07-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-16

### Other

- Finding
  - Evidence: Robust quality assurance with audits, surveys and feedback driving improvement
  - Published: 2022-07-16
- Finding
  - Evidence: Provider understood duty of candour responsibilities
  - Published: 2022-07-16
- Finding
  - Evidence: Communication needs assessed in line with the Accessible Information Standard
  - Published: 2022-07-16
- Finding
  - Evidence: Person-centred care plans developed with people and relatives
  - Published: 2022-07-16
- Finding
  - Evidence: Staff matched to people's diverse needs including religion, culture and language
  - Published: 2022-07-16
- Finding
  - Evidence: Service worked within MCA principles and assessed people's capacity
  - Published: 2022-07-16
- Finding
  - Evidence: Staff received full induction, up-to-date training, supervision and spot checks
  - Published: 2022-07-16
- Finding
  - Evidence: Infection prevention and control practices followed by all staff with adequate PPE
  - Published: 2022-07-16
- Finding
  - Evidence: Medicines were managed safely with trained staff and monitoring checks
  - Published: 2022-07-16
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references
  - Published: 2022-07-16
- Finding
  - Evidence: Continuity of care with sufficient numbers of staff to meet needs
  - Published: 2022-07-16

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-16
- Finding
  - Using medicines safely
  - Published: 2022-07-16
- Finding
  - Staffing and recruitment
  - Published: 2022-07-16
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-16
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2022-07-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5623062470

HomeCare Compass is an independent guide and is not affiliated with the CQC.