# Virtus Care LTD

*Operated by VIRTUS CARE LTD.*

Virtus Care LTD is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/06/2022

## Practical info

- Postcode: W11 1QR
- Registered manager: Faraji, Asia
- Local authority: Kensington and Chelsea
- Region: London
- City: London
- Last CQC check: 11/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-09-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-09-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-09-13

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-09-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-09-13
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2019-09-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-09-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-09-13

### Other

- Finding
  - Evidence: Open, inclusive culture with staff describing the registered manager as 'amazing' and 'very supportive'; people and relatives were highly complimentary.
  - Published: 2022-06-13
- Finding
  - Evidence: Strong partnerships with external professionals including occupational therapists, district nurses and GPs supported people's wider health needs.
  - Published: 2022-06-13
- Finding
  - Evidence: Regular spot checks, informal team meetings and feedback loops supported continuous improvement and person-centred care.
  - Published: 2022-06-13
- Finding
  - Evidence: The registered manager demonstrated clear understanding of regulatory requirements and submitted CQC notifications appropriately.
  - Published: 2022-06-13
- Finding
  - Evidence: Effective infection prevention and control procedures were in place with appropriate PPE access and staff training.
  - Published: 2022-06-13
- Finding
  - Evidence: Safe recruitment processes including DBS checks and employment references were consistently followed before staff commenced employment.
  - Published: 2022-06-13
- Finding
  - Evidence: Medicines were managed safely with trained and competent staff; MARs were completed appropriately with photographs and comprehensive medicine lists in care records.
  - Published: 2022-06-13
- Finding
  - Evidence: Risk assessments were comprehensive, reviewed when health needs changed, and covered mobility, falls, skin integrity, medicines, nutrition, hydration and home environment risks.
  - Published: 2022-06-13

### responsive

- Finding
  - End of life care and support
  - Published: 2019-09-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-09-13
- Finding
  - Meeting people's communication needs
  - Published: 2019-09-13
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2019-09-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-09-13
- Finding
  - Staffing and recruitment
  - Published: 2019-09-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-09-13
- Finding
  - Using medicines safely
  - Published: 2019-09-13
- Finding
  - Preventing and controlling infection
  - Published: 2019-09-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-09-13

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-09-13
- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2019-09-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-09-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-09-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5622302742

HomeCare Compass is an independent guide and is not affiliated with the CQC.