# Courtfield Healthcare

*Operated by Courtfield Healthcare Limited.*

Courtfield Healthcare is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/08/2022

## Practical info

- Postcode: BS16 5SE
- Registered manager: Jabangwe, John
- Local authority: South Gloucestershire
- Region: South West
- City: Bristol
- Last CQC check: 17/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Extra support offered to people receiving end of life care and their families
  - Published: 2022-08-17
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, hospital discharge teams and others
  - Published: 2022-08-17
- Finding
  - Evidence: Positive feedback from relatives and external professionals about reliability and communication
  - Published: 2022-08-17
- Finding
  - Evidence: Regular audits, competency evaluations and unannounced spot checks on staff
  - Published: 2022-08-17
- Finding
  - Evidence: Open, person-centred culture with knowledgeable and enthusiastic registered manager
  - Published: 2022-08-17
- Finding
  - Evidence: Strong infection control practices and adequate PPE, following COVID-19 guidance
  - Published: 2022-08-17
- Finding
  - Evidence: Medicines were safely administered and managed with clear records
  - Published: 2022-08-17
- Finding
  - Evidence: Enough staff to meet people's needs and safe recruitment processes followed (including DBS checks)
  - Published: 2022-08-17
- Finding
  - Evidence: Risks to people's health, safety and well-being were assessed, monitored and managed
  - Published: 2022-08-17
- Finding
  - Evidence: Staff safeguarded people from abuse with clear systems in place
  - Published: 2022-08-17
- **governance** _(moderate)_
  - Evidence: we found three statutory notifications were not submitted to the commission when required
  - Published: 2022-08-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-17
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-17
- Finding
  - Using medicines safely
  - Published: 2022-08-17
- Finding
  - Staffing and recruitment
  - Published: 2022-08-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-17

### well_led

- Finding
  - Duty of candour, continuous learning and partnership working
  - Published: 2022-08-17
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-08-17
- Finding
  - Managers and staff clear about roles, quality performance, risks and regulatory requirements
  - Published: 2022-08-17
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-08-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-561997267

HomeCare Compass is an independent guide and is not affiliated with the CQC.