# Mencap - Surrey and Sussex Supported Living

*Operated by Royal Mencap Society.*

Mencap - Surrey and Sussex Supported Living is a CQC-regulated home-care agency in Horsham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/11/2019

## Practical info

- Postcode: RH12 4RU
- Registered manager: Voice, Mandy
- Local authority: West Sussex
- Region: South East
- City: Horsham
- Last CQC check: 13/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-04-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-04-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-03
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
  - Published: 2024-04-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-04-03

### Other

- Finding
  - Evidence: Engaged relatives kept informed; feedback acted upon promptly including adapting activities as needs changed
  - Published: 2024-04-03
- Finding
  - Evidence: People supported to maintain relationships, access community activities and develop independence including independent travel
  - Published: 2024-04-03
- Finding
  - Evidence: Staff felt valued and supported; 'You Rock' awards recognised contributions and promoted a positive open culture
  - Published: 2024-04-03
- Finding
  - Evidence: Quality assurance audits covering care planning, social inclusion, environment and record keeping with a service improvement plan
  - Published: 2024-04-03
- Finding
  - Evidence: Detailed communication care plans using verbal communication, signing and pictorial prompts tailored to each person
  - Published: 2024-04-03
- Finding
  - Evidence: MCA principles embedded with capacity assessments, best interests decisions and Court of Protection applications where required
  - Published: 2024-04-03
- Finding
  - Evidence: Strong values-led induction and training programme with need-specific training including learning disabilities, autism and dementia
  - Published: 2024-04-03
- Finding
  - Evidence: Medicines managed safely with profiles, prescription-aligned records and annual competency assessments
  - Published: 2024-04-03
- Finding
  - Evidence: Robust safeguarding processes, detailed risk assessments and positive approach to risk-taking enabling independence
  - Published: 2024-04-03

### responsive

- Finding
  - End of life care and support
  - Published: 2024-04-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-03
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2024-04-03
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-04-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-04-03
- Finding
  - Using medicines safely
  - Published: 2024-04-03
- Finding
  - Staffing and recruitment
  - Published: 2024-04-03
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-03

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2024-04-03
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
  - Published: 2024-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5582871072

HomeCare Compass is an independent guide and is not affiliated with the CQC.