# Courtcare Flexi

*Operated by Courtcare Flexi Ltd.*

Courtcare Flexi is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/07/2022

## Practical info

- Postcode: MK11 3HA
- Registered manager: Niweganju, Susan
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 07/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff trained in safeguarding, infection prevention and control, and medication administration where required.
  - Published: 2022-07-07
- Finding
  - Evidence: Open and honest culture with the registered manager understanding duty of candour and learning from incidents.
  - Published: 2022-07-07
- Finding
  - Evidence: Strong communication with families and accessible information available in symbols, easy read, Braille, large print and pictorial formats.
  - Published: 2022-07-07
- Finding
  - Evidence: Improved governance systems including regular audits, spot checks, supervisions and staff meetings.
  - Published: 2022-07-07
- Finding
  - Evidence: Person-centred care planning involving people and relatives, with detailed guidance on likes, dislikes and preferences.
  - Published: 2022-07-07
- Finding
  - Evidence: Sufficient numbers of appropriately skilled staff with thorough recruitment procedures and consistent regular carers.
  - Published: 2022-07-07
- Finding
  - Evidence: Improved risk management systems with detailed risk assessments and positive behaviour support plans for young people who showed distressed behaviours.
  - Published: 2022-07-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-07
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-07-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-07
- Finding
  - Using medicines safely
  - Published: 2022-07-07
- Finding
  - Staffing and recruitment
  - Published: 2022-07-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-07

### well_led

- Finding
  - Continuous learning and improving care: Working in partnership with others
  - Published: 2022-07-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
  - Published: 2022-07-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5567899672

HomeCare Compass is an independent guide and is not affiliated with the CQC.