# BrendonCare Otterbourne Hill

*Operated by Brendoncare Foundation(The).*

BrendonCare Otterbourne Hill is a CQC-regulated home-care agency in Winchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SO21 2FL
- Registered manager: Chiutare, Charlotte
- Local authority: Hampshire
- Region: South East
- City: Winchester
- Last CQC check: 30/Jan/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Active community engagement through dedicated community space hosting local activities.
  - Published: 2019-07-12
- Finding
  - Evidence: Comprehensive staff training and induction programme with regular supervision.
  - Published: 2019-07-12
- Finding
  - Evidence: Strong GP relationship with nominated GP attending at least twice weekly and providing positive feedback.
  - Published: 2019-07-12
- Finding
  - Evidence: Positive open culture with approachable management and clear quality monitoring systems.
  - Published: 2019-07-12
- Finding
  - Evidence: Exceptional end-of-life care praised by families and the GP, described as 'seamless' with continuity of staff.
  - Published: 2019-07-12
- Finding
  - Evidence: Purpose-built dementia-friendly environment incorporating national guidance on design and decoration.
  - Published: 2019-07-12
- Finding
  - Evidence: Medicines managed safely with competency-assessed staff and robust PRN protocols.
  - Published: 2019-07-12
- Finding
  - Evidence: Strong safeguarding culture with staff confident to report concerns and incidents investigated appropriately.
  - Published: 2019-07-12
- **record_keeping** _(minor)_
  - Evidence: some care plans, particularly of newer residents, would benefit further detail relating to people's individual routines, likes and dislikes.
  - Published: 2019-07-12
- **complaints_handling** _(minor)_
  - Evidence: People's families knew how to raise a complaint or concern should they need to, though some were not satisfied with the response to their complaints.
  - Published: 2019-07-12
- **person_centred_care** _(minor)_
  - Evidence: some staff did not always know their loved ones well or follow care plans in respect of their preferences, such as putting milk in their coffee when they preferred it without.
  - Published: 2019-07-12
- **communication_with_families** _(minor)_
  - Evidence: some said they did not feel as involved as they would like and did not always feel listened to.
  - Published: 2019-07-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5563089061

HomeCare Compass is an independent guide and is not affiliated with the CQC.