# Supported Futures

*Operated by Supported Futures Ltd.*

Supported Futures is a CQC-regulated home-care agency in Cannock.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/09/2023

## Practical info

- Postcode: WS11 7FA
- Registered manager: Coller, Sarah
- Local authority: Staffordshire
- Region: West Midlands
- City: Cannock
- Last CQC check: 06/Sep/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-26
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-26

### Other

- Finding
  - Evidence: Staff knew people well and relatives told us they knew and trusted the staff team.
  - Published: 2023-10-26
- Finding
  - Evidence: The manager understood their duty of candour and was transparent throughout the inspection.
  - Published: 2023-10-26
- Finding
  - Evidence: The provider acted on all areas of concern raised during this inspection and made improvements to the systems in place.
  - Published: 2023-10-26
- Finding
  - Evidence: The culture was inclusive and focused on promoting the best outcome for people.
  - Published: 2023-10-26
- Finding
  - Evidence: Care plans were person centred and people were supported to take positive risks.
  - Published: 2023-10-26
- Finding
  - Evidence: Safeguarding policies were regularly updated and included in a staff induction booklet.
  - Published: 2023-10-26
- Finding
  - Evidence: Staff were recruited safely and received training and development opportunities.
  - Published: 2023-10-26
- Finding
  - Evidence: Relatives told us people felt safe and respected by the staff who supported them.
  - Published: 2023-10-26
- **consent_capacity** _(moderate)_
  - Evidence: One person required Lasting Power of Attorney (LPA) protections. However, their care plan did not detail who held this responsibility and there was no reference the LPA documentation had been viewed.
  - Published: 2023-10-26
- **incident_learning** _(moderate)_
  - Evidence: Incidents were documented, but incident analysis and staff debriefs were not recorded. This meant the provider could not demonstrate they were implementing strategies to support people.
  - Published: 2023-10-26
- **medication_management** _(moderate)_
  - Evidence: Medicines were administered by suitably trained staff, although we could not be assured medicine administration was being monitored.
  - Published: 2023-10-26
- **supervision_appraisal** _(moderate)_
  - Evidence: Formal supervisions were not taking place with staff, this meant there were no records evidencing staff were discussing concerns or reviewing their practice with the manager.
  - Published: 2023-10-26
- **staff_training** _(moderate)_
  - Evidence: There were gaps in staff training such as autism and epilepsy training. In addition, some training had expired, therefore some staff required refresher training.
  - Published: 2023-10-26
- **care_planning** _(moderate)_
  - Evidence: People's health conditions, which impacted upon their health and wellbeing, were not always clearly documented in care plans.
  - Published: 2023-10-26
- **leadership** _(critical)_
  - Evidence: In order to comply with regulatory requirements a registered manager was required to be in post. However, a registered manager had not been in place for over 12 months.
  - Published: 2023-10-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-26
- Finding
  - Using medicines safely
  - Published: 2023-10-26
- Finding
  - Staffing and recruitment
  - Published: 2023-10-26
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-26

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-26
- Finding
  - Continuous learning and improving care
  - Published: 2023-10-26
- Finding
  - Working in partnership with others
  - Published: 2023-10-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5561834885

HomeCare Compass is an independent guide and is not affiliated with the CQC.