# Advinia Homecare

*Operated by My Caring POD Limited.*

Advinia Homecare is a CQC-regulated home-care agency in Epping.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/06/2022

## Practical info

- Postcode: CM16 6EG
- Registered manager: Hasan, Ali
- Local authority: Essex
- Region: East
- City: Epping
- Last CQC check: 09/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-05-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-05-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-05-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-05-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-05-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-05-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-05-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-05-01

### Other

- Finding
  - Evidence: Focus on promoting people's independence and dignity in care delivery.
  - Published: 2024-05-01
- Finding
  - Evidence: Positive multi-agency working with district nurses, occupational therapists and other professionals.
  - Published: 2024-05-01
- Finding
  - Evidence: Open, inclusive culture promoted by the registered manager encouraging staff to speak out.
  - Published: 2024-05-01
- Finding
  - Evidence: Effective complaint handling with care improvements made in response to concerns raised.
  - Published: 2024-05-01
- Finding
  - Evidence: Good end-of-life care supported by a hospice-trained staff member and experienced senior staff.
  - Published: 2024-05-01
- Finding
  - Evidence: Strong, stable registered manager with excellent feedback from staff, people and professionals.
  - Published: 2024-05-01
- Finding
  - Evidence: Person-centred care plans recently rewritten to provide clearer guidance to staff.
  - Published: 2024-05-01
- Finding
  - Evidence: Effective safeguarding processes with good communication between staff and the local authority.
  - Published: 2024-05-01
- Finding
  - Evidence: Overwhelmingly positive feedback from people and families about the quality and caring nature of staff.
  - Published: 2024-05-01

### responsive

- Finding
  - End of life care and support
  - Published: 2024-05-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-05-01
- Finding
  - Meeting people's communication needs
  - Published: 2024-05-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-05-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-05-01
- Finding
  - Using medicines safely
  - Published: 2024-05-01
- Finding
  - Staffing and recruitment
  - Published: 2024-05-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-05-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-05-01

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Engaging and involving people and staff
  - Published: 2024-05-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-05-01
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-05-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-05-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5552741168

HomeCare Compass is an independent guide and is not affiliated with the CQC.