# First Point 24

*Operated by First Point 24 Ltd.*

First Point 24 is a CQC-regulated home-care agency in Southend-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/05/2025

## Practical info

- Postcode: SS1 1BX
- Registered manager: Jakopo, Annah
- Local authority: Southend-on-Sea
- Region: East
- City: Southend-on-sea
- Last CQC check: 14/May/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider proactively sought external consultancy support to review and improve governance processes.
  - Published: 2024-10-10
- Finding
  - Evidence: The management team were described as approachable, responsive and open in their communication.
  - Published: 2024-10-10
- Finding
  - Evidence: Staff completed infection prevention and control training and PPE was available and used appropriately.
  - Published: 2024-10-10
- Finding
  - Evidence: Staff were provided with medicines training and an electronic system was used to record medicine administration with monthly audits.
  - Published: 2024-10-10
- Finding
  - Evidence: The provider worked in partnership with health and social care professionals to meet people's needs.
  - Published: 2024-10-10
- Finding
  - Evidence: People and relatives reported feeling safe and that care visits were not rushed.
  - Published: 2024-10-10
- Finding
  - Evidence: Staff understood how to protect people from poor care and abuse and had received safeguarding training.
  - Published: 2024-10-10
- **person_centred_care** _(minor)_
  - Evidence: People's care plans did not always detail what their preferences were for the timing of their care visits.
  - Published: 2024-10-10
- **supervision_appraisal** _(moderate)_
  - Evidence: Supervisions did not always take place regularly and there was a lack of detail in supervision and appraisal records.
  - Published: 2024-10-10
- **medication_management** _(moderate)_
  - Evidence: People did not have specific medicines care plans or risk assessments to explain what medicines they were prescribed or the support they required.
  - Published: 2024-10-10
- **care_planning** _(moderate)_
  - Evidence: Risk assessments did not always provide sufficient detail about people's medical conditions, their impact on the person or the associated risks.
  - Published: 2024-10-10
- **record_keeping** _(critical)_
  - Evidence: Staff did not always have a full employment history listed and references were not always dated or verified.
  - Published: 2024-10-10
- **safeguarding** _(critical)_
  - Evidence: The provider had not always ensured all notifications had been submitted to CQC in a timely manner.
  - Published: 2024-10-10
- **governance** _(critical)_
  - Evidence: The provider had not implemented a robust system of auditing prior to July 2023. Statutory notifications had not always been submitted promptly.
  - Published: 2024-10-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5531920920

HomeCare Compass is an independent guide and is not affiliated with the CQC.