# Aegis Care Solutions

*Operated by Aegis Care Solutions Ltd.*

Aegis Care Solutions is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 20/07/2023

## Practical info

- Postcode: LS7 1AB
- Registered manager: Gerald, Namita
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 20/Jul/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-20
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-20

### Other

- Finding
  - Evidence: Infection control procedures were in place and staff used PPE during delivery of care.
  - Published: 2023-07-20
- Finding
  - Evidence: Health and social care professionals were regularly involved in care planning and professional advice was documented and followed.
  - Published: 2023-07-20
- Finding
  - Evidence: The provider was responsive and open with the inspection process, quickly acting on issues raised.
  - Published: 2023-07-20
- Finding
  - Evidence: Staff completed a comprehensive induction and training programme with up-to-date records.
  - Published: 2023-07-20
- Finding
  - Evidence: Most risks to people's care were assessed and measures put in place; the registered manager had clear oversight of accidents and incidents with lessons learnt.
  - Published: 2023-07-20
- Finding
  - Evidence: People and relatives were positive about care quality, describing staff as experienced, consistent and punctual with no evidence of late or missed visits.
  - Published: 2023-07-20
- Finding
  - Evidence: Medicines management systems were well organised and people were receiving their medicines when they should; MAR records were detailed and regular audits conducted.
  - Published: 2023-07-20
- **staff_competency** _(minor)_
  - Evidence: the service was not always recording staff's employment end dates and there was the risk of employment gaps not being fully explored.
  - Published: 2023-07-20
- **record_keeping** _(minor)_
  - Evidence: 1 person's risk assessment indicated they required thickener in their drinks, however this had been reviewed by the speech and language therapist and was no longer required.
  - Published: 2023-07-20
- **consent_capacity** _(moderate)_
  - Evidence: We found examples of mental capacity assessments which were not decision specific. The service was not consistently confirming if relatives had the required Power of Attorney.
  - Published: 2023-07-20
- **leadership** _(moderate)_
  - Evidence: Some staff members told us they did not always feel comfortable raising concerns to management or if concerns were raised, these would not be acted upon.
  - Published: 2023-07-20
- **supervision_appraisal** _(moderate)_
  - Evidence: staff were not always aware of whistleblowing procedures or consistently supported via structured supervisions.
  - Published: 2023-07-20
- **governance** _(moderate)_
  - Evidence: care plan audits had not identified inconsistent quality in relation to risk assessments or MCA records. Staff audits did not identify issues with some staff's employment end dates not being recorded.
  - Published: 2023-07-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-20
- Finding
  - Using medicines safely
  - Published: 2023-07-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-20
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-20
- Finding
  - Staffing and recruitment
  - Published: 2023-07-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-20
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care; promoting a positive culture
  - Published: 2023-07-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5528123619

HomeCare Compass is an independent guide and is not affiliated with the CQC.