# Joint Community Rehabilitation Service

*Operated by East Sussex County Council.*

Joint Community Rehabilitation Service is a CQC-regulated home-care agency in Eastbourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/05/2019

## Practical info

- Postcode: BN22 9QJ
- Registered manager: Sampson, Tracy
- Local authority: East Sussex
- Region: South East
- City: Eastbourne
- Last CQC check: 24/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-06-21

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-21

### Other

- Finding
  - Evidence: Flexible staffing with postcode-based allocation to provide continuity of care and reduce number of different staff visiting
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices including DBS checks, driving assessments and full employment history verification
  - Published: 2021-10-30
- Finding
  - Evidence: Responsive complaints and feedback handling including a client reference group influencing service improvements
  - Published: 2021-10-30
- Finding
  - Evidence: Open and positive culture led by an approachable registered manager with effective quality assurance and audit systems
  - Published: 2021-10-30
- Finding
  - Evidence: Effective multidisciplinary joint working with physiotherapists, OTs, GPs, district nurses and other healthcare professionals
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding awareness with clear reporting pathways, whistleblowing policy and regular competency checks
  - Published: 2021-10-30
- Finding
  - Evidence: Strong staff training programme including specialist REAP training with competency assessments before unsupervised working
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised reablement and rehabilitation support enabling people to return to independent living through individual goal setting
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe, respected and listened to, with relatives equally positive about the service.
  - Published: 2019-06-21
- Finding
  - Evidence: Risk assessments were thorough and personalised, including environmental home assessments and provision of aids such as medi-poppers to promote independence.
  - Published: 2019-06-21

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-21
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2019-06-21
- Finding
  - Staffing and recruitment
  - Published: 2019-06-21
- Finding
  - Using medicines safely; learning lessons when things go wrong
  - Published: 2019-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-21
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-21
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-552678139

HomeCare Compass is an independent guide and is not affiliated with the CQC.