# Luna Healthcare

*Operated by Luna Healthcare Ltd.*

Luna Healthcare is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 17/06/2021

## Practical info

- Postcode: CV6 5SF
- Registered manager: Khaleghi, Sajjad
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 17/Jun/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-07-13
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2021-07-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-07-13

### effective

- Finding
  - Supporting people to eat and drink enough
  - Published: 2021-07-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-07-13
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-07-13
- Finding
  - Staff working with other agencies
  - Published: 2021-07-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-07-13
- Finding
  - Assessing people's needs and choices
  - Published: 2021-07-13

### Other

- Finding
  - Evidence: A satisfaction survey with staff had led to improvements in client profiles in care plans.
  - Published: 2021-07-13
- Finding
  - Evidence: People received person-centred care from their regular care staff with routines and preferences recorded.
  - Published: 2021-07-13
- Finding
  - Evidence: Staff always wore appropriate PPE and maintained high standards of cleanliness and hygiene.
  - Published: 2021-07-13
- Finding
  - Evidence: Staff had a good knowledge of people's preferences regarding food and drink and involved people in choices.
  - Published: 2021-07-13
- Finding
  - Evidence: Staff understood the need to seek consent before providing care and supported people in the least restrictive way.
  - Published: 2021-07-13
- Finding
  - Evidence: People and relatives were complimentary about care staff, describing them as kind, caring and going above and beyond.
  - Published: 2021-07-13

### responsive

- Finding
  - End of life care and support
  - Published: 2021-07-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-07-13
- Finding
  - Meeting people's communication needs
  - Published: 2021-07-13
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2021-07-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-07-13
- Finding
  - Preventing and controlling infection
  - Published: 2021-07-13
- Finding
  - Using medicines safely
  - Published: 2021-07-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-07-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-07-13
- Finding
  - Staffing and recruitment
  - Published: 2021-07-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-07-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-07-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-07-13
- Finding
  - Continuous learning and improving care
  - Published: 2021-07-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5519097520

HomeCare Compass is an independent guide and is not affiliated with the CQC.