# Inner City Care, Sherwood House

*Operated by Miss Robina Parween.*

Inner City Care, Sherwood House is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/06/2025

## Practical info

- Postcode: NG7 6LB
- Registered manager: Ffrench, Emma
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 10/Jun/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-09-23
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-09-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-23

### effective

- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-09-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-23
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance, and the law
  - Published: 2023-09-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-23

### Other

- Finding
  - Evidence: Staff received supervision and spot-checks of their performance.
  - Published: 2023-09-23
- Finding
  - Evidence: Mandatory training was up to date for all staff.
  - Published: 2023-09-23
- Finding
  - Evidence: Staff understood how to identify risks of abuse and neglect and knew how to report concerns internally and externally.
  - Published: 2023-09-23
- Finding
  - Evidence: Effective infection prevention and control measures were in place, including use of PPE.
  - Published: 2023-09-23
- Finding
  - Evidence: Sufficient suitably trained and skilled staff were available at the time of inspection; people reported staff arrived on time and stayed the full length of calls.
  - Published: 2023-09-23
- Finding
  - Evidence: Safe recruitment procedures were followed, including DBS checks, identity and right-to-work verification.
  - Published: 2023-09-23
- Finding
  - Evidence: People felt safe when staff cared for them in their homes and provided positive feedback about staff being kind and caring.
  - Published: 2023-09-23

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-23
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-09-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-23
- Finding
  - Staffing and recruitment
  - Published: 2023-09-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-23
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-23
- Finding
  - Using medicines safely
  - Published: 2023-09-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-09-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-09-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5506511765

HomeCare Compass is an independent guide and is not affiliated with the CQC.