# Triple Diamond Healthcare Limited

Triple Diamond Healthcare Limited is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/11/2019

## Practical info

- Postcode: MK7 6JN
- Registered manager: Chinyani, Victoria
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 21/Jan/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Previous breaches of Regulation 17 (Good governance) and Regulation 19 (Fit and proper persons) now resolved
  - Published: 2022-01-21
- Finding
  - Evidence: Positive feedback from people and relatives about consistency and communication
  - Published: 2022-01-21
- Finding
  - Evidence: Open and honest management aware of duty of candour responsibilities
  - Published: 2022-01-21
- Finding
  - Evidence: Effective audit systems identifying issues with prompt corrective action
  - Published: 2022-01-21
- Finding
  - Evidence: Staff trained in infection prevention and control with adequate PPE supplies
  - Published: 2022-01-21
- Finding
  - Evidence: Risk assessments in place reflecting people's needs with clear management instructions
  - Published: 2022-01-21
- Finding
  - Evidence: Trained staff administering medicines accurately with correct MAR documentation
  - Published: 2022-01-21
- Finding
  - Evidence: Safe recruitment procedures including DBS checks, right-to-work checks, and references
  - Published: 2022-01-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-21
- Finding
  - Using medicines safely
  - Published: 2022-01-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-21
- Finding
  - Staffing and recruitment
  - Published: 2022-01-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-01-21
- Finding
  - Duty of candour
  - Published: 2022-01-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-01-21
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-01-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5502916681

HomeCare Compass is an independent guide and is not affiliated with the CQC.