# Care and Protect UK

*Operated by Care and Protect UK Limited.*

Care and Protect UK is a CQC-regulated home-care agency in Durham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/02/2024

## Practical info

- Postcode: DH7 6FE
- Local authority: County Durham
- Region: North East
- City: Durham
- Last CQC check: 21/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-07-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-07-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-07-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-07-05
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-07-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-07-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-07-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-07-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-07-05

### Other

- Finding
  - Evidence: Positive feedback received from people, relatives, staff and visiting professionals without exception.
  - Published: 2024-07-05
- Finding
  - Evidence: People were supported to maintain independence, dignity and involvement in their care decisions.
  - Published: 2024-07-05
- Finding
  - Evidence: Strong working relationships with external professionals including district nurses, GPs and local authority.
  - Published: 2024-07-05
- Finding
  - Evidence: The registered manager carried out face-to-face needs assessments prior to care commencing.
  - Published: 2024-07-05
- Finding
  - Evidence: Care plans were detailed, person-centred, and included individual risk assessments.
  - Published: 2024-07-05
- Finding
  - Evidence: Staff received safeguarding training and were confident in their knowledge and actions.
  - Published: 2024-07-05
- Finding
  - Evidence: Medicines were managed safely with regular competency checks by the registered manager.
  - Published: 2024-07-05

### responsive

- Finding
  - End of life care and support
  - Published: 2024-07-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-07-05
- Finding
  - Meeting people's communication needs
  - Published: 2024-07-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-07-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-07-05
- Finding
  - Preventing and controlling infection
  - Published: 2024-07-05
- Finding
  - Using medicines safely
  - Published: 2024-07-05
- Finding
  - Staffing and recruitment
  - Published: 2024-07-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-07-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-07-05
- Finding
  - Continuous learning and improving care
  - Published: 2024-07-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-07-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-07-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-07-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5494249221

HomeCare Compass is an independent guide and is not affiliated with the CQC.