# Whitby & Scarborough Intermediate Care Service

*Operated by North Yorkshire Council.*

Whitby & Scarborough Intermediate Care Service is a CQC-regulated home-care agency in Whitby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/04/2018

## Practical info

- Postcode: YO22 4PZ
- Registered manager: Neal, Rebecca
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Whitby
- Last CQC check: 11/Apr/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2018-04-11
- Finding
  - Equality, diversity and inclusion
  - Published: 2018-04-11
- Finding
  - Person-centred approach and dignity
  - Published: 2018-04-11

### effective

- Finding
  - Multi-disciplinary working
  - Published: 2018-04-11
- Finding
  - Consent and mental capacity
  - Published: 2018-04-11
- Finding
  - Supervision and appraisal
  - Published: 2018-04-11
- Finding
  - Staff induction and training
  - Published: 2018-04-11

### Other

- Finding
  - Evidence: No time limits on START visits, allowing staff to work at the person's pace and build independence
  - Published: 2021-01-24
- Finding
  - Evidence: Positive feedback from people using the service and their relatives; thank-you cards evidencing caring approach
  - Published: 2021-01-24
- Finding
  - Evidence: Effective quality assurance system with audits identifying and acting on required improvements
  - Published: 2021-01-24
- Finding
  - Evidence: Smooth hospital-to-home transition coordinated jointly with hospital staff
  - Published: 2021-01-24
- Finding
  - Evidence: Person-centred care plans reviewed regularly; goals set collaboratively with people using the service
  - Published: 2021-01-24
- Finding
  - Evidence: Service operated within MCA 2005 principles; consent sought before care was provided
  - Published: 2021-01-24
- Finding
  - Evidence: Staff received relevant training and regular one-to-one supervision every two months; strong team culture reported
  - Published: 2021-01-24
- Finding
  - Evidence: Staff recruited safely with DBS checks and two references; lone working protections in place via Voice Connect system
  - Published: 2021-01-24
- Finding
  - Evidence: Medicines managed safely with a screening tool to identify assistance needed; medicine administration records were up to date with no gaps
  - Published: 2021-01-24
- Finding
  - Evidence: People felt safe with staff; safeguarding training was in place and staff could demonstrate knowledge of reporting procedures
  - Published: 2021-01-24
- **complaints_handling** _(minor)_
  - Evidence: some of the people who used the service told us that they would not know who to complain to about the service. This may need to be reviewed by the registered manager
  - Published: 2021-01-24
- Finding
  - Evidence: Reablement focus effectively supported people to regain independence
  - Published: 2018-04-11

### responsive

- Finding
  - Complaints handling
  - Published: 2018-04-11
- Finding
  - Care planning and outcome-focused support
  - Published: 2018-04-11

### safe

- Finding
  - Staffing levels
  - Published: 2018-04-11
- Finding
  - Infection control
  - Published: 2018-04-11
- Finding
  - Medicines management
  - Published: 2018-04-11
- Finding
  - Risk assessment
  - Published: 2018-04-11
- Finding
  - Safeguarding
  - Published: 2018-04-11
- Finding
  - Safe recruitment
  - Published: 2018-04-11

### well_led

- Finding
  - Staff engagement and culture
  - Published: 2018-04-11
- Finding
  - Quality assurance and governance
  - Published: 2018-04-11
- Finding
  - Leadership and management
  - Published: 2018-04-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-548123968

HomeCare Compass is an independent guide and is not affiliated with the CQC.