# Vale of York Intermediate Care service

*Operated by North Yorkshire Council.*

Vale of York Intermediate Care service is a CQC-regulated home-care agency in Malton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/10/2017

## Practical info

- Postcode: YO17 7HH
- Registered manager: Wharrick, Debra
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Malton
- Last CQC check: 17/Oct/2017 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Audits of care plans and medicines carried out regularly; complaints system effective with no complaints since last inspection
  - Published: 2021-01-27
- Finding
  - Evidence: Emergency planning using traffic light colour-coded rotas to prioritise most at-risk individuals
  - Published: 2021-01-27
- Finding
  - Evidence: Innovative START reablement programme helped people return to independence with weekly reviews and flexible visit timescales
  - Published: 2021-01-27
- Finding
  - Evidence: Registered manager supported by home care managers and senior care workers, providing an efficient management structure
  - Published: 2021-01-27
- Finding
  - Evidence: Service worked within MCA 2005 principles with consent sought and documented
  - Published: 2021-01-27
- Finding
  - Evidence: Monthly supervision provided; staff received thorough induction and shadowing before working independently
  - Published: 2021-01-27
- Finding
  - Evidence: Person-centred care plans regularly reviewed, with detailed risk assessments linked to individual needs
  - Published: 2021-01-27
- Finding
  - Evidence: Staff described as caring, cheerful, respectful, and treating people with dignity; received thank you cards and 'ten out of ten' ratings
  - Published: 2021-01-27
- Finding
  - Evidence: Medicines managed safely with annual staff training, competency checks, and no gaps in medication administration records
  - Published: 2021-01-27
- Finding
  - Evidence: People felt safe and staff were trained in safeguarding adults with robust recruitment procedures including DBS checks
  - Published: 2021-01-27
- Finding
  - Evidence: Good communication systems between office and field staff using mobile phones, group texts, and rotas
  - Published: 2017-10-17
- Finding
  - Evidence: Strong quality assurance with monthly audits and learning from incidents fed back to staff via team meetings
  - Published: 2017-10-17
- Finding
  - Evidence: People consistently praised staff as kind, caring, dignified, and respectful
  - Published: 2017-10-17
- Finding
  - Evidence: Person-centred, detailed care plans co-produced with people and regularly reviewed
  - Published: 2017-10-17
- Finding
  - Evidence: Staff received structured induction, ongoing training, regular supervision, and annual appraisals
  - Published: 2017-10-17
- Finding
  - Evidence: Medicines managed safely with monthly audits, annual competency checks, and correctly completed MARs
  - Published: 2017-10-17
- Finding
  - Evidence: Robust recruitment practices including DBS checks, references, and interviews to ensure suitable staff
  - Published: 2017-10-17
- Finding
  - Evidence: No missed calls since April 2017; staff always punctual and reliable with robust lone worker safety protocols in rural areas
  - Published: 2017-10-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-548123762

HomeCare Compass is an independent guide and is not affiliated with the CQC.