# Forget me not homecare services ltd

*Operated by Forget me not homecare services Ltd.*

Forget me not homecare services ltd is a CQC-regulated home-care agency in Ashington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/12/2023

## Practical info

- Postcode: NE63 8QZ
- Registered manager: Clements, Rachel
- Local authority: Northumberland
- Region: North East
- City: Ashington
- Last CQC check: 09/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong working relationships with local authority and health and social care professionals
  - Published: 2023-12-09
- Finding
  - Evidence: Open, inclusive culture with staff feeling listened to and able to suggest improvements
  - Published: 2023-12-09
- Finding
  - Evidence: Provider demonstrated awareness of MCA, LPA, and duty of candour responsibilities
  - Published: 2023-12-09
- Finding
  - Evidence: Regular audits and quarterly quality monitoring reviews with clear actions and outcomes documented
  - Published: 2023-12-09
- Finding
  - Evidence: Staff attended medicines administration training with regular competency checks and medicine audits completed
  - Published: 2023-12-09
- Finding
  - Evidence: Safe recruitment practices were followed and staffing levels were managed well with effective cover for unexpected absences
  - Published: 2023-12-09
- Finding
  - Evidence: People and relatives reported feeling safe and happy with the care provided, with no missed calls and staff never rushing people
  - Published: 2023-12-09
- **governance** _(minor)_
  - Evidence: Some actions were being taken to further develop the service however these were not always documented.
  - Published: 2023-12-09

### responsive

- Finding
  - End of life care and support
  - Published: 2020-09-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-09-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2020-09-26
- Finding
  - Meeting people's communication needs
  - Published: 2020-09-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-09-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-09
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-09
- Finding
  - Using medicines safely
  - Published: 2023-12-09
- Finding
  - Staffing and recruitment
  - Published: 2023-12-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-09
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-09
- Finding
  - Working in partnership with others
  - Published: 2020-09-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-09-26
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; continuous learning
  - Published: 2020-09-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-09-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-09-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5480817771

HomeCare Compass is an independent guide and is not affiliated with the CQC.