# Broomfield Care Ltd

Broomfield Care Ltd is a CQC-regulated home-care agency in Gloucester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/10/2018

## Practical info

- Postcode: GL3 1DL
- Registered manager: Hall, Victoria
- Local authority: Gloucestershire
- Region: South West
- City: Gloucester
- Last CQC check: 19/Oct/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy, dignity and independence
  - Published: 2020-01-29
- Finding
  - Involvement in care reviews
  - Published: 2020-01-29
- Finding
  - Kindness and respect
  - Published: 2020-01-29

### effective

- Finding
  - Dietary and healthcare needs
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act / consent
  - Published: 2020-01-29
- Finding
  - Staff training and support
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Quality assurance systems including satisfaction surveys, spot checks and audits were in place
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager was accessible, approachable and supported by business manager and head of care
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were investigated thoroughly with improvements actioned
  - Published: 2020-01-29
- Finding
  - Evidence: People received personalised care with care plans kept under regular review
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were aware of the Mental Capacity Act 2005 and consent was consistently sought
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received training including induction covering first 24 weeks, regular supervision, spot checks and annual appraisals
  - Published: 2020-01-29
- Finding
  - Evidence: People's medicines were managed safely with audits of medicine administration charts
  - Published: 2020-01-29
- Finding
  - Evidence: Staff had the knowledge and understanding of safeguarding policies and procedures
  - Published: 2020-01-29
- Finding
  - Evidence: People were happy with their care and the approach and effectiveness of staff
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: Information about where to refer a complaint if a complainant was not satisfied with the response from the agency was not accurate.
  - Published: 2020-01-29
- **staffing_levels** _(critical)_
  - Evidence: Four members of staff had been employed without checks on their conduct during all of their previous employment or verification of their reasons for leaving previous employment
  - Published: 2020-01-29
- Finding
  - Evidence: Positive staff culture aligned with provider's 6C values; strong registered manager leadership.
  - Published: 2018-10-21
- Finding
  - Evidence: Effective quality assurance systems including audits, spot checks, satisfaction surveys, and staff supervision.
  - Published: 2018-10-21
- Finding
  - Evidence: Personalised, person-centred care plans with regular reviews involving people and their relatives.
  - Published: 2018-10-21
- Finding
  - Evidence: Proactive contingency planning for severe weather, prioritising visits by level of need.
  - Published: 2018-10-21
- Finding
  - Evidence: Safe medicines management with audits, staff training, and competency checks in place.
  - Published: 2018-10-21

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Personalised care planning
  - Published: 2020-01-29

### safe

- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Staffing levels
  - Published: 2020-01-29
- Finding
  - Recruitment procedures
  - Published: 2020-01-29

### well_led

- Finding
  - Quality assurance systems
  - Published: 2020-01-29
- Finding
  - Vision, values and leadership
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-548043739

HomeCare Compass is an independent guide and is not affiliated with the CQC.